Job Description
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions.
Qualifications
A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent College degree with Work experience.
2+ years of experience working with chromatographic instrumentation (Gas and Liquid Chromatography)
Experience with troubleshooting and problem solving is essential
Experience with the Agilent Instruments is preferred but not essential
Verbal and written communication is clear, respectful and timely
You enjoy travelling and visiting customers.
Travel expectation is 25%.