Application Workflow Specialist

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are looking for an Application Workflow Specialist to join our Asia Pacific Technical Specialization and Solution Team. In this position, you will develop innovative analytical workflows, deliver instrument demonstrations and application support to our customers.

How will you make an impact?

You are the expert of customer workflows and solutions with key market knowledge and knowhow. You will deliver end-to-end application solutions to achieve customer outcomes, based on deeper understanding of the market workflow requirements.

• Deliver winning and proven Agilent workflow solutions. Deliver values in challenging customer situations.

• Support and lead customers with advanced application workflow and consultancy.

• Be the scientific and workflow connection with key opinion leader and key customers.

• Conduct market sensing & collect Voice of Customers.

What will you do?

• Provide in-field application and technical support to our customer in Thailand and Southeast Asia, including customer presentations and technical visits, on-site demonstrations, on-site application support, customer workshops, and any other relevant sales activities.

• Enable customer success with sales support to the customer, including onsite instrument and product training, method optimization or adaptation according to customers’ needs, ongoing technical support, and any relevant customer satisfaction activities.

• Collaborate, partner, and support our sales account managers and channel partners with technical and application enquiries in the development of technical sales strategies.

• Provide expertise and technical consultancy on how Agilent solution can be adopted in Food, Environmental, Chemical or Material testing markets.

• Prepares and delivers technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.

• Work across Agilent Asia Pacific region to share customer insights and best practice. Contribute to overall Agilent APAC success.

• Ensure operational discipline by following relevant sales and application process. Provide report and deliverables in a timely manner.

• Be the face of Agilent by ensuring global policies and standard processes are adopted and followed. Build customer relationships and maintain customer satisfaction and loyalty.

• Must be willing to travel within Thailand and Southeast Asia (up to 50% of the time).

Qualifications

• Bachelor’s, Master's or PhD in Chemistry/Biochemistry, or other Life Science discipline.

• 7+ years of work experience in analytical, scientific or contract testing labs, or scientific instrument industry.

• Hands-on experience in different types of sample preparation, wet chemistry, and analytical chemistry workflows, including advanced instrumentation workflows

• Experience in Food, Environmental, Chemical or Material testing related applications using one or combination of different analytical technologies (LC, GC, GC/MS, LC/MS, ICP/OES, ICP/MS) with a deep understanding of their analysis and applications

• Familiar with Food, Environmental, Chemical and Materials testing regulatory requirements and local country guidelines.

• Requires in-depth knowledge and experience in application implementation and troubleshooting and ability to work independently.

• Strong interpersonal skills demonstrating the ability to deliver on commitments

• Working and communicating in a cross functional team environment

• Excellent verbal, written, and presentation communications skills.

• Proactive work ethic and ability to work independently

Additional Details

Travel Required:

Shift:

Duration:

Job Function: