Aftersales Parts Coordinator, CC

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Requirements

• 6+ years in a Customer Care Coordinator role with hands-on experience in both virtual and face-to-face customer support, driving enterprise-level support across global regions and managing effective working relationships with the business.
• Proficient in spoken and written French, with a mandatory B2-level certification.
• Track open orders, backorders, and machine breakdown cases in OASIS, ensuring timely follow‐ups and escalations.
• Coordinate daily with Logistics, Shipping, Procurement, Warehouses, and Factories to resolve delivery and parts issues.
• Proficient in Excel, including basic VLOOKUP functions and familiarity with Pivot Tables, along with working knowledge of Salesforce or other ERP systems used in customer and operations management.
• Demonstrates strong analytical skills, structured thinking, and a self-starter attitude, with flexibility to work across different time zones to support global business needs and meetings.

Benefits

• GLOBAL DIVERSITY
• ENTERPRISING SPIRIT
• POSITIVE IMPACT
• INNOVATIVE TECHNOLOGIES
• MAKE THE MOST OF YOU