Head of Customer Relations (f/m/d)

Head of Customer Relations (f/m/d)

Location: Tittmoning, Germany

Your key responsibilities

• Lead and manage customer relationships for the Tittmoning site with clear focus on customer satisfaction and long-term partnership
• Act as an orchestrator between internal functions (planning, production, packaging, shipping, quality) and customers – ensuring transparent, fact‑based communication and timely updates
• Drive the professionalization of Customer Service: from reactive problem‑solving to strategic customer partnership on eye-level
• Ensure that customers can engage directly with experts on site (Expert‑to‑Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM)
• Lead and develop the Customer Service & Commercial management team, fostering cross‑functional collaboration and continuous improvement
• Negotiate and manage site‑level commercial agreements (supply contracts, affiliate agreements, forecasts, pricing, lead times, orders) and represent the site confidently in demanding customer discussions
• You will be part of the Site Leadership Team, reporting directly to the Site Head and dotted‑line to the VP Customer Service (Corporate)

Your profile

• Degree in a business, technical, or scientific field with significant experience in Customer Service, Commercial roles or Program Manager roles
• Experience in a manufacturing or contract manufacturing environment, ideally within regulated industries (e.g., pharmaceutical B2B)
• Proven ability to balance customer orientation with assertive negotiation and business acumen
• Strong contract management and negotiation skills, ideally in regulated or supply‑driven industries
• System‑and process‑savvy (preferably SAP) with a fact‑based communication style
• Experience in leading and developing a customer relations team (with technical and functional responsibility)
• Fluent in German and English

Employment relationship : Full‑time