Canada onlyCompany Overview
Advantage 360 is a dynamic software development company specializing in telecom OSS/BSS software. We deliver innovative solutions that help our clients achieve their goals through cutting-edge technology and collaborative project management.
Job Summary
We are seeking a motivated Account Manager to join our remote team. This role combines project management with client relationship management, serving as a key point of contact for clients while supporting internal teams to ensure projects run smoothly and on time. The primary goal is to handle day-to-day client interactions and operational tasks, allowing our CEO to focus on high-level strategy, sales, quoting, and business development.
Key Responsibilities
- Client Relationship Management: Build and nurture strong relationships with client’s procurement teams, and technical decision-makers to support software enhancements in existing accounts through regular communication, understanding their needs, and ensuring high levels of satisfaction.
- Meeting Facilitation: Schedule, lead, collaborate and document client meetings, capturing action items, decisions, and feedback to keep projects aligned. Work with Professional Services and Managed Services teams, acting as a key liaison between operational teams and decision-makers to support and drive customer upsell use cases (billing, charging, mediation, CRM, product catalogue, etc.).
- Follow-Up and Task Prioritization: Proactively follow up on client requests, track progress, and assist the development team in prioritizing tasks based on client priorities and deadlines.
- Team Coordination: Monitor project timelines, keep the team on track by assigning tasks, resolving bottlenecks, and escalating issues as needed.
- Reporting and Documentation: Maintain accurate project records, generate status reports for clients and internal stakeholders, and use project management tools to track milestones.
- Support CEO Initiatives: Handle routine client-facing duties to free up executive time, including initial client onboarding and basic issue resolution.
- Continuous Improvement: Identify opportunities to streamline processes and contribute to team efficiency in a remote setting.
- Support Client QBR’s: Drive quarterly business reviews by working closely with operations to present performance metrics, project progress, and roadmap priorities aligned to customer strategy.
- RFP Coordination: Drive RFP/RFI responses and proposals while leading pricing discussions and contract negotiations to close and expand customer engagements.
- Sales Support: Partner with the Professional Services team to identify and develop business cases for software upgrades, new projects and paid service engagements.
Qualifications and Skills
- Experience: 3-5 years in Account Management, Project Management, Client Services, or a related role in software development or tech (entry-level candidates with relevant internships or coursework encouraged to apply).
- Education: Bachelor’s degree in business, Computer Science, Project Management, or a related field (or equivalent experience).
- Technical Skills: Familiarity with project management tools such as SmartSheet, Microsoft Project or the like; basic understanding of software development lifecycles (e.g., Agile/Scrum).
- Soft Skills: Excellent communication and interpersonal skills for client interactions; strong organizational abilities to manage multiple priorities; proactive problem-solving mindset.
- Remote Work Proficiency: Comfortable working independently in a fully remote environment, with reliable internet and experience using collaboration tools like Microsoft Teams.
- Preferred: Knowledge of CRM software (e.g., HubSpot) for client management; any exposure to software development concepts.
Why join us?
- Work remotely with a flexible schedule
- Be part of a supportive team that values learning and growth
- Gain exposure to real-world software systems and customer interactions
- Make a meaningful impact by helping customers succeed
United States