Ace Waves

Customer support is often treated as a slow, expensive cost center, but the conversations that surround refunds, subscriptions, orders, cancellations, and technical issues carry substantial revenue potential. Ace Waves was founded to address that gap with enterprise AI agents that can resolve complex requests end to end and help consumer brands retain revenue. Its agents operate across chat, email, voice, and social channels, support more than 90 languages, and take practical actions inside customers' existing helpdesk, CRM, order-management, billing, and payment systems.

The company's proprietary technology, Agent Graph, models support procedures as coordinated multi-agent workflows. Specialized agents reason independently within defined boundaries, handle work such as refunds and subscription changes, and escalate unclear, sensitive, or unauthorized cases to people with the full conversation context. The platform also records what each agent read, checked, and did, giving teams traceability rather than hiding decisions in a black box. Headquartered in Kaunas, Lithuania, Ace Waves serves ecommerce, direct-to-consumer, marketplace, subscription, gaming, and telecommunications businesses across Europe and the United States.