Operations Manager

About Accelerant

Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelerant.ai.

Overview

Accelerant is looking for an Operations Manager to join our UK and Europe Operations Team, this role will report into Operations Lead UK and Europe. You will work alongside the Sales & Distribution, Technology, Finance and Outsourced Operations teams to manage data onboarding, premium and cash management of speciality underwriters within Europe and UK, at Accelerant we call them members.

In this role you will build relationships and intimate knowledge of our members data, technology and processes and will be the point contact on all data queries, problems and solutions.

You will work alongside our members to assist them in the analysis and resolution of data quality issues that impact data ingestion, regulatory compliance, and reporting, utilising your knowledge and experience of the applicable data standards.

Your role will contribute to the overall success of the Operations function who are charged with transforming our data processes to deliver governed, timely and high-fidelity data sources.

Key Responsibilities

Member Onboarding

oManage the operational due diligence and onboarding procedures for new Members and Business expansions

oResponsible for coordination and management of the Bank accounts, systems, and regulatory reports onboarding procedures.

oResponsible for onboarding of new Tax authorities and liaison with the Tax department

oManage reconciliation between Written & Paid Bordereaux against cash received, manage, and oversee the transition to Outsourced Operations team DUA & Credit Control teams

oLiaise with members on invoicing procedures at the onboarding stage

oEnsure the Member Crib sheet have extensive notes for both Delegated Underwriting Authority and Credit Control Teams

Operations Management

oManage operational procedures and adherence to controls

oManage the bordereaux and query resolution KPIs and create an environment of continuous improvement

oProvide Operations Health reports for the monthly member meetings.

oDeliver, alongside the team, the Operational KPIs for onboarding, premium and cash operations

oOverseeing collection procedures and being a point of escalation for the Credit Controllers on difficult to collect cashes.

oEnsuring that targets for debt are met and aim to continuously improve upon such targets with improved working practices.

oInvestigating and resolving queries both internally and externally around outstanding items

oProvide management oversight to the outsourced operations to ensure the operational KPIs are met

oWork closely with senior management to develop the reporting processes, controls, and systems

oAssist in the implementation of new procedures, maintain, and improve internal controls to ensure compliance

Skills and qualifications Required:

oBachelor’s degree (or equivalent) required.

oAble to thrive in a fast-paced environment and flexibility dealing with significant operational change.

oAble to accomplish tasks with minimal supervision, maintain accuracy, and meet deadlines.

oExcellent written and oral communication skills around highly technical items

The technical skills and experience you'll need to be proficient are:

o5+ years of experience in Property, Liability and Specialty Insurance

oSolid technical knowledge of creating and processing Bordereaux

oExcellent English language, written and spoken is required, European languages advantageous

oLloyds Market Experience

oExperience of managing MGA Operations, preferred experience of the specialty market

oExcellent communication skills

oArticulate and confident in person, able to fit into a fast paced, dynamic environment with a 'can do attitude' and ability to build relationships across different levels of business

oAdvanced Microsoft Excel skills

oExcellent time management, attention to detail and follow-up skills.

oAbility to work autonomously and contribute to team objectives.

oProficiency in Microsoft Office and data management tools