It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
HourlyJob Description:
Position Description
Primary Duties and Responsibilities (details of the basic job functions):
Performs a variety of support functions within the ERS Back Office, such as identifying and resolving problems relative to road service reimbursements/denials, reviewing documents to monitor instances of abuse and fraudulent activity relative to ERS service, reviewing large monetary transactions, processing contractor payments, etc. Identifies patterns of behavior by members or contractors in order to mitigate Club risk of fraudulent activity. Evaluates and determines severity of abuse in accordance with established company policies. Receives inbound calls from members and contractors via a queue; responds to inquiries and resolves problems. Notifies members and contractors of payment approval/denial status. Authorized to make exceptions to standard refund and contractor payment policies within specified guidelines. Performs final review of reimbursement requests and contractor payments completed by staff members and approves requests for payment. Responsible for final payment approval and subsequent balancing efforts each day. Notifies staff regarding procedural changes. Identifies trends/potential fraudulent activity, staff errors, etc. and following up with appropriate management to correct problems.
Develops and reviews a variety of reports and audits various forms for accuracy and completeness. Participates in special projects, pilot programs, training of employees, and other related duties as requested by management. Makes recommendations regarding procedural revisions as appropriate.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
none
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
High school diploma or equivalent
Experience:
Utilizing an automated system to process payments
Communicating with customers and/or contractors via the telephone
Analyzing, researching and resolving problems
Interpreting data
Operating an adding machine and/or calculator
Performing mathematical calculations to include addition, subtraction, multiplication, division and percentages
Maintaining accurate records
Utilizing a personal computer
Writing correspondence and memos
Maintaining accurate records/logs
Knowledge and Skills:
Business grammar and spelling
Department policies and procedures
PC software applications (Word, Excel, etc.)
Prioritize and handle multiple tasks
Audit records and computer files
Work independently
Gather data and prepare report information
Communicate effectively with others in a work environment and with the public
Rotate within department to perform various training or support functions
Walk and stand for majority of work day, depending on area assigned
Bend and stoop in order to perform filing functions
Preferred Qualifications
Experience in:
Auditing files to detect and correct errors
Knowledge of:
ACG cash handling procedures
Automotive Services policies and procedures
Work Environment
Works in a temperature-controlled office environment. Irregular hours, weekends, holidays and mandatory overtime on short notice may be required.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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