Salesforce Engineer

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.comfollow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking a skilled Salesforce Developer with expertise in Vlocity (Salesforce Industries) and Salesforce Core to design, develop, and optimize scalable solutions tailored to business needs. The ideal candidate will have hands-on experience with OmniStudio tools, core Salesforce development capabilities, and deep knowledge of Salesforce architecture and best practices. This role involves collaboration with cross-functional teams to deliver high-quality, industry-specific, and core Salesforce solutions.

Key Responsibilities:

Solution Development:

• Design and implement both Salesforce Core and Vlocity (Salesforce Industries) solutions, including custom applications, OmniScripts, DataRaptors, Integration Procedures, and FlexCards.

• Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce declarative tools.

• Configure and optimize Vlocity CPQ, product catalog, and order management for industry-specific solutions.

Customization and Configuration:

• Configure Salesforce Core functionalities, including custom objects, workflows, validation rules, flows, and process automation.

• Leverage Salesforce declarative tools to create efficient, scalable solutions that align with business needs.

• Customize and integrate Vlocity features to support industry-specific workflows, including quoting, pricing, and order orchestration.

System Integration:

• Design and develop integrations between Salesforce Core, Vlocity, and external systems using APIs, middleware, and Vlocity DataRaptors.

• Ensure seamless data flow across integrated systems, maintaining data accuracy and performance.

• Collaborate with IT teams to troubleshoot and resolve integration challenges.

Performance Optimization:

• Optimize Salesforce Core and Vlocity solutions for performance, scalability, and maintainability.

• Conduct code reviews, performance testing, and debugging to ensure high-quality deliverables.

• Implement best practices for both Vlocity and Salesforce Core development.

Collaboration and Documentation:

• Work closely with business analysts, solution architects, and stakeholders to gather requirements and implement effective solutions.

• Document technical designs, workflows, and solution architectures for both Vlocity and Salesforce Core implementations.

• Provide technical guidance and mentorship to peer developers as needed.

Testing and Deployment:

• Conduct unit, integration, and performance testing for all developed solutions.

• Support deployments across multiple environments using CI/CD pipelines and version control systems.

• Troubleshoot and resolve post-deployment issues, ensuring seamless user experience.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 3+ years of Salesforce development experience, with strong knowledge of Salesforce Core.

• 1+ years of hands-on experience with Vlocity (Salesforce Industries) tools and features.

• Proven track record of designing and delivering complex Salesforce Core and Vlocity solutions.

Skills:

• Proficiency in Salesforce Core development, including Apex, SOQL, Lightning Web Components (LWC), and Visualforce.

• Expertise in Vlocity OmniStudio tools (OmniScripts, DataRaptors, FlexCards, Integration Procedures) and configuration of industry-specific solutions.

• Strong understanding of Salesforce architecture, data models, and security.

• Experience with system integrations using REST/SOAP APIs, middleware tools (e.g., MuleSoft, Boomi), and Salesforce Connect.

• Excellent problem-solving and debugging skills, with a focus on scalability and efficiency.

Preferred Skills:

• Salesforce certifications, such as Platform Developer I/II, OmniStudio Developer, Salesforce Industries Consultant, or Application Architect.

• Experience with Agile development methodologies and tools like Jira.

• Knowledge of DevOps tools, CI/CD pipelines, and version control systems (e.g., Git, Copado).

• Familiarity with industry-specific workflows in telecommunications, energy, or insurance sectors.

Work Environment:

• Collaborative and innovative culture focused on delivering cutting-edge solutions.

• Opportunities for professional development, including Salesforce certifications and training.

• Flexible work arrangements, including hybrid or remote options.

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

Our Job Applicant Privacy Notice can be found here.