Microsoft CRM specialist

700Apps is on the lookout for an experienced Microsoft CRM Specialist to join our dynamic team. This position calls for someone who is passionate about leveraging technology to optimize customer relationship management and enhance the overall customer experience. As a Microsoft CRM Specialist, you will play a vital role in the customization, administration, and enhancement of our Microsoft CRM platform, ensuring it meets the evolving needs of our organization.

Key Responsibilities:

• Manage, customize, and optimize Microsoft Dynamics CRM to improve user experience and operational efficiency.
• Collaborate with sales, marketing, and customer service teams to identify CRM-related needs and implement appropriate solutions.
• Provide training and support for all CRM users, fostering a thorough understanding of system capabilities.
• Analyze system data and generate insightful reports to inform business strategies.
• Troubleshoot and resolve any technical issues related to the CRM platform.
• Stay current with Microsoft CRM updates and enhancements to ensure best practices are followed.
• Gather and document requirements from stakeholders for future CRM enhancements.

Requirements

• Proven experience working with Microsoft Dynamics CRM.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum of 3 years of experience in CRM management or a similar role.
• Strong understanding of CRM customization, implementation, and administration.
• Excellent analytical skills and the ability to derive actionable insights from data.
• Superb communication and teamwork skills to collaborate across departments effectively.
• Ability to provide user training and support with patience and clarity.
• Detail-oriented with strong organizational skills.
• Certifications in Microsoft CRM or related technologies are a plus.
• Familiarity with sales and marketing processes is beneficial.