United States onlyThis is a remote position.
Key Responsibilities
- Monitorlive CCTV feeds across multiple sites to ensure safety protocols are followed.
- Identifyand escalate unauthorized access or equipment misuse.
- Perform "virtualwalk-throughs" at set intervals to check facility tidiness and status.
Membership & Admin Management:
- Process new membershipsign ups, cancellations, holds, and membership upgrades.
- Audit members account for payment failures and follow up on billing issues.
- Maintain the accuracy of the facility’s booking system and MMS.
Customer Service and Communication:
- Manage the ticketing queue (HelpDesk) with a focus on First Response Time.
- Provide real-time support for members having technical issues with simulators or door access.
- Distribute member newsletters and facility updates.
- Manage the administrative backend for leagues, tournaments, and Learning bookings.
- Coordinate with local site leads for physical event prep requirements.
- Review and manage stock levels for onsite leads to replenish and escalate retail ordering cycles with management.
- Be a communications conduit between any retail experiences of members and order deliveries. Providing updates and managing theback-endprocess of fulfilment.
Requirements
Greater than 3 years of BPO service experience. Exceptional organizational skills and the ability to complete tasks with little supervision
Written &VerbalsCommunication:
- Exceptional written and verbal English skills (Australian/Neutral accent preferred for member outreach).
- Ability to clearly explain services and product features Ability to guide customers through the buying process.
- Ability to critically think through solutions for customers
- Ability towriteemails
- Computer literate with CRM experience and strong working knowledge of Microsoft/Google suite applications –previousexperience expected.
- Experience with Helpdesk tools, and Surveillance (VMS) software or remote desktop management (TeamViewer)
- Proficient with online calendars and scheduling
- Make travel/event arrangements with skills to conduct online research
- Presentation and report preparation skills
Other:Some basic finance acumen to process billing or review billing errors for escalation
Connectivity Requirements:High-speed, stable internet (minimum 25mbps) capable of streaming multiple HD CCTV feeds simultaneously.
Work Environment & ExpectationsWhile this is awork-from-homeposition, it is important to note that this is afull-time role—not a freelance or flexible-hour arrangement. You will be expected to work afixed shiftand maintain a high level of professionalism and accountability, just as you would in an office environment.
✅This role requires:
- Discipline and commitmentto set working hours (strict shift times, not flexible)
- Use oftime tracking softwareduring work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term, full-time job—not a side gig or freelance task
⏱Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
