Digital Ops Configuration Manager II

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher’s PPD clinical research business, we’re using digital innovation, data science, and AI to reimagine how life-changing therapies reach patients. Our teams combine deep scientific expertise with advanced analytics, automation, and digital platforms to make research smarter, faster, and more connected.

We know that innovation happens when diverse minds meet. Our Digital Science, Data, and AI professionals collaborate closely with scientists, clinicians, and operational experts to solve real-world challenges in clinical research. Alongside our partnership with Open AI, you can be part of the collaboration that will help to improve the speed and success of drug development, enabling customers to get medicines to patients faster and more cost effectively.

You’ll join a culture that values experimentation, learning, and collaboration — where your ideas can help shape how we deliver life-saving solutions and improve global health outcomes. Whether you’re a data engineer, product manager, software developer, or AI scientist, you’ll find opportunities here to apply your skills to work that truly matters — improving global health outcomes.

About the Role:
The Digital Ops Configuration Manager II leads delivery oversight and people management for eSource configuration activities within the Patient First Digital Solutions (PFDS) organization. This role oversees database build execution, ensuring high-quality delivery aligned with regulatory requirements, SOPs, client expectations, and study timelines.

This role is ideal for a clinical technology manager who combines hands-on eSource configuration expertise with operational leadership and team development capabilities. The position ensures consistent, high-quality configuration of eSource solutions, alignment to platform standards, and effective delivery across studies. The manager drives standardization, supports capability development, and partners with cross-functional stakeholders to optimize eSource implementation and scalability.

This is a home-based opportunity for qualified candidates in the US.

Primary Responsibilities

• Lead, develop, and manage a team of data configuration professionals
• Ensure study database builds are accurate, timely, and compliant
• Oversee resource planning and forecasting
• Set priorities and manage day-to-day team performance
• Serve as primary cross-functional point of contact
• Monitor productivity and quality of database build activities
• Lead implementation of new systems and tools
• Maintain training programs and compliance
• Contribute to strategy, standards, and best practices
• Provide operational leadership support and escalation management as needed

Education and Experience

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• 8+ years of experience in clinical research technology, including designing, building, and configuring source data collection tools/eSource platforms.
• Prior people management experience
• Experience with eSource, EDC, or digital clinical data collection platforms
• In some cases, an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, and Abilities

• Strong leadership, organizational, and problem-solving skills
• Working knowledge of ICH-GCP guidelines
• Build trust and credibility with team members and create an inclusive and positive team environment
• Effective communication and stakeholder influence
• Ability to manage multiple priorities in a dynamic environment
• Demonstrates ownership and sound judgment
• Makes thoughtful, informed decisions and escalates appropriately when needed

At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require as-needed travel (0-20%).

Location: Remote US. Relocation assistance is NOT provided.

*Must be legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check, which includes a drug screening.