Project Operations Manager - Client Delivery (Remote LATAM)

Remote (Latin America, Eastern Europe, or South Africa preferred)
Compensation: $2,500–$4,000 USD/month (based on experience and location)

Type: Full-time Contractor

Work Hours: Strong overlap with EST required

About 1406 Consulting

1406 Consulting is an Elite HubSpot Solutions Partner focused on helping high-growth companies get real value from their HubSpot investment. Since 2017, we’ve specialized in complex CRM implementations, integrations, and sales enablement for scaling B2B organizations.

We operate as a fully remote, global team and pride ourselves on combining deep technical expertise with a high-touch, client-first approach. As we continue to grow, we’re investing in stronger operational infrastructure to support delivery at scale.

About the Role

We’re looking for a Project Operations Manager (Client Delivery) to own the structure, tracking, and operational accountability of our client delivery function.

This role is responsible for ensuring all projects, time tracking, and resource planning are accurate, up to date, and aligned across the business. You will work closely with Client Success Managers, Implementation Specialists, and Leadership to create visibility, enforce process, and proactively identify risks.

You will not manage client relationships directly — instead, you will own the systems and workflows that ensure projects are executed effectively and consistently.

What You’ll Own

• Own and maintain project tracking accuracy across all active client engagements (tasks, timelines, statuses)
• Manage and monitor team capacity, utilization, and resource allocation
• Ensure time tracking is completed accurately and consistently across the team; proactively follow up on gaps
• Build and maintain reporting dashboards for leadership (utilization, billable vs. non-billable, project health)
• Identify and escalate capacity risks, timeline risks, and scope misalignment
• Maintain clean, standardized project plans across all accounts to ensure consistency
• Act as the operational bridge between Client Success and Implementation teams
• Enforce adherence to internal processes and drive accountability across delivery teams
• Continuously improve workflows, templates, and systems to increase efficiency and clarity

What Success Looks Like

• Leadership has real-time visibility into capacity, utilization, and project health
• Time tracking is consistent, accurate, and not a manual chase
• Project plans are clean, structured, and up to date across all accounts
• Risks are identified early and proactively, not reactively
• Delivery teams are operating with clear structure and accountability

About You - Desired Qualifications

• 3–6+ years of experience in project operations, project coordination, or PMO roles (agency or SaaS preferred)
• Strong experience managing resource planning, utilization tracking, and reporting
• Advanced proficiency in project management tools (Teamwork, Asana, ClickUp, or similar)
• Strong skills in Google Sheets or Excel (formulas, reporting, dashboards)
• Highly detail-oriented — you catch gaps others miss
• Comfortable holding teams accountable and following up persistently
• Self-motivated and able to operate independently in a fast-paced, remote environment
• Strong written and verbal communication skills in English

Nice to Have (Preferred Candidate Experience)

• Experience working in a HubSpot partner agency or similar professional services environment
• Familiarity with billable utilization models
• Experience improving or implementing operational processes at scale