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A Slot Operations Director leads the strategic and operational aspects of a casino's slot machine floor, driving revenue growth and guest satisfaction through optimal game mix, layout, and technology integration. This role uniquely blends deep analytical skills with a passion for guest experience, ensuring the gaming floor runs smoothly and profitably. You'll navigate a dynamic industry, balancing high-stakes technology with the thrill of entertainment.
$109,240 USD
Range: $60k - $180k+ USD
9%
as fast as average
≈3,800
openings annually
Bachelor's degree in Hospitality Management, Business Administration, or a related field, often combined with significant experience in casino operations.
A Slot Operations Director is a senior executive responsible for the entire slot machine department within a casino or gaming establishment. This role involves overseeing the strategic planning, daily management, and profitability of the slot floor. They define the optimal mix of slot machines, manage their layout, and ensure their smooth operation to maximize revenue and enhance the guest experience.
This position differs significantly from a Slot Manager or Shift Manager, who focus on day-to-day tactical execution and staff supervision on a specific shift. The Director role is broader and more strategic, encompassing long-term planning, vendor negotiations, budget management, and overall departmental performance across all shifts. They are key in driving the casino's gaming revenue and maintaining a competitive edge in the market.
A Slot Operations Director primarily works within a casino environment, which is typically fast-paced, dynamic, and open 24/7. Their work involves a mix of office-based strategic planning and significant time spent on the casino floor, observing operations, interacting with staff, and addressing guest needs. The role requires strong leadership and constant communication with various departments, including finance, marketing, and security.
Hours can be irregular, often including evenings, weekends, and holidays, particularly during peak business periods or special events. While most work occurs on-site, some travel may be necessary for industry conferences, vendor meetings, or visiting other properties within a corporate portfolio. The atmosphere is highly regulated, demanding strict adherence to compliance and security protocols.
Slot Operations Directors use a variety of specialized software and hardware to manage the casino floor. They regularly interact with sophisticated Slot Management Systems (SMS) such as Bally SDS, IGT Advantage, or Konami SYNKROS, which track machine performance, player activity, and jackpot payouts. Data analysis tools like Tableau or Microsoft Power BI help them interpret complex operational metrics and identify trends.
They also work with Cashless Gaming Systems, Ticket-In/Ticket-Out (TITO) systems, and progressive jackpot controllers. For communication and team management, they use standard office suites like Microsoft Office (Excel for data, PowerPoint for presentations) and communication platforms like Slack or Microsoft Teams. Understanding the latest slot machine hardware and game titles from manufacturers like Scientific Games, Aristocrat, and Everi is also crucial.
The Slot Operations Director role demands a unique blend of strategic leadership, financial acumen, and deep operational knowledge specific to the casino gaming floor. Qualifications are heavily weighted towards practical experience and a proven track record in managing large-scale slot departments. While formal education provides a strong foundation, extensive industry experience often outweighs advanced degrees in this field.
Requirements for this position vary significantly based on the size and type of casino. A director at a large integrated resort will require more extensive experience with diverse gaming technologies, regulatory compliance across multiple jurisdictions, and managing larger teams compared to a director at a smaller, regional casino. Geographic location also plays a role, with some regions having stricter licensing or gaming board requirements that influence hiring decisions.
Certifications in specific gaming technologies or advanced casino management programs can add value, but they are generally supplementary to direct experience. The industry is rapidly evolving with new slot technologies, cashless gaming systems, and data analytics becoming increasingly important. Therefore, a Slot Operations Director must demonstrate continuous learning and adaptability to integrate these innovations. Balancing breadth of operational oversight with depth in specific areas like game performance analysis or regulatory adherence is crucial for career progression in this specialized field.
Breaking into a Slot Operations Director role typically requires a blend of hands-on gaming floor experience and strategic business acumen. Most individuals do not start directly in this senior management position; rather, they progress through various operational roles within a casino's slot department. Traditional paths often involve starting as a Slot Attendant or Technician, then moving into supervisory and management roles, building a deep understanding of machine mechanics, player behavior, and regulatory compliance.
The timeline for reaching this director-level position can range from 5 to 15 years, depending on an individual's starting point, dedication to continuous learning, and opportunities for advancement. Career changers with strong leadership experience from related fields, like hospitality management or retail operations, might accelerate their path by leveraging their transferable skills into an entry-level management role within slots. Geographic location plays a significant role, as major gaming hubs like Las Vegas, Macau, or regional casino markets offer more opportunities and varied pathways.
Understanding the nuances of slot machine performance, data analytics, and customer service is critical. While a college degree in hospitality or business can be beneficial, practical experience and a proven track record of operational excellence and leadership are often more highly valued. Networking within the gaming industry, attending industry conferences, and seeking mentorship from current slot managers can also provide invaluable insights and open doors to advancement.
Becoming a Slot Operations Director requires a blend of formal education and extensive practical experience within the casino industry. While a four-year degree in Hospitality Management, Business Administration, or Finance provides a strong theoretical foundation, it is rarely sufficient on its own. These bachelor's degrees typically cost $40,000-$100,000+ and take four years to complete. However, employers often value a candidate's operational track record and leadership capabilities over a specific degree.
Alternative learning paths focus on industry-specific knowledge and certifications. Online courses and specialized programs in gaming management or casino operations offer targeted skills in areas like slot machine mechanics, gaming regulations, revenue management, and player analytics. These programs can range from a few hundred dollars to several thousand, with completion times from 6 to 18 months. Certifications from organizations like the Gaming Management Institute or through university extension programs demonstrate commitment and specialized expertise. Practical experience, often starting in roles like Slot Attendant or Supervisor, is crucial for understanding daily operations and ascending to directorial positions.
Continuous learning is vital in this evolving field, particularly with advancements in gaming technology and changes in regulatory landscapes. Industry conferences, workshops, and executive education programs help directors stay current. The market perception strongly favors candidates with a proven history of success in slot operations, combined with leadership and analytical skills. Educational investments should prioritize programs that offer practical insights, networking opportunities, and a strong understanding of the business side of gaming. This role is highly specialized, and educational needs vary significantly based on the size and type of casino, with larger operations often preferring candidates with advanced business acumen alongside deep operational knowledge.
Compensation for a Slot Operations Director is influenced by a combination of factors, extending beyond base salary to encompass a total rewards package. Geographic location significantly impacts earnings, with major gaming hubs like Las Vegas, Atlantic City, and Macau offering higher compensation due to greater market demand, larger property scale, and a higher cost of living. Conversely, smaller regional casinos may offer lower figures, though potentially with a lower cost of living.
Years of experience in gaming operations, particularly in slot management, and specialized skills in data analytics, regulatory compliance, and new technology integration dramatically affect salary. Directors with a proven track record of increasing slot revenue or optimizing operational efficiency command premium compensation. Total compensation often includes substantial performance-based bonuses tied to property revenue, EBITDA, or specific departmental goals. Equity or stock options are less common at this level, but comprehensive benefits packages, including health, dental, vision, retirement contributions (401k match), and professional development allowances, are standard.
Industry-specific trends, such as the expansion of integrated resorts and the increasing sophistication of slot technology, drive salary growth. Directors capable of leading technology adoption, managing large teams, and navigating complex regulatory environments possess strong negotiation leverage. Remote work is rare for this on-site, operational role, but opportunities in different markets may offer geographic arbitrage. While the provided salary figures are in USD, international markets, especially in Asia and Europe, have their own distinct compensation structures and often higher base salaries for similar roles, reflecting local market dynamics and economic conditions.
| Level | US Median | US Average |
|---|---|---|
| Slot Operations Manager | $88k USD | $95k USD |
| Slot Operations Director | $125k USD | $135k USD |
| Senior Slot Operations Director | $160k USD | $170k USD |
| VP of Slot Operations | $205k USD | $220k USD |
| Chief Gaming Operations Officer | $280k USD | $300k USD |
The job market for Slot Operations Directors remains stable, driven by the continued growth of the casino and integrated resort industry. Demand is particularly strong in markets with new casino developments or expansions, such as emerging gaming jurisdictions or properties undergoing significant reinvestment. The overall job outlook for gaming managers, including Slot Operations Directors, is projected to grow by 6% from 2022 to 2032, about as fast as the average for all occupations. This growth is fueled by an increasing number of gaming establishments and the expansion of existing ones.
Emerging opportunities for Slot Operations Directors include roles focused on data-driven decision-making, leveraging analytics to optimize floor performance, game mix, and player engagement. The integration of advanced slot technology, cashless gaming systems, and personalized player experiences requires directors with a strong understanding of both traditional operations and technological innovation. Directors who can adapt to evolving regulatory landscapes and implement robust responsible gaming initiatives will also be highly sought after. The supply of highly experienced candidates often trails demand, creating a competitive environment for top talent.
Future-proofing this career involves continuous learning in areas like predictive analytics, cybersecurity for gaming systems, and artificial intelligence applications in player tracking and game development. While automation may impact some frontline roles, the strategic oversight and leadership required for a Slot Operations Director role are largely recession-resistant and not prone to automation. Geographic hotspots for these roles include established gaming markets like Nevada and New Jersey, as well as new and expanding markets in states like Virginia and Nebraska, and globally in places like Macau and Singapore. Maintaining strong relationships with vendors and staying abreast of the latest game releases and industry trends is crucial for long-term career viability.
Career progression for a Slot Operations Director unfolds through increasing responsibility in managing gaming floor efficiency, technology, and profitability. Individuals typically advance by demonstrating strong leadership, analytical prowess, and a deep understanding of gaming regulations and player behavior. Progression often involves moving from direct operational oversight to strategic planning and executive leadership.
Advancement speed is influenced by performance, the size and complexity of the gaming property, and the individual's ability to drive revenue and enhance player experience. Specialization in areas like slot analytics, new game integration, or regulatory compliance can accelerate a career. Lateral moves might involve transitioning into broader casino operations management or gaming technology roles.
Career paths vary significantly between large integrated resorts and smaller, independent casinos. Larger organizations offer more structured progression paths and opportunities for managing multi-property operations, while smaller venues might provide broader exposure to all aspects of gaming. Networking within the gaming industry, cultivating mentorship relationships, and maintaining an impeccable reputation for integrity and operational excellence are crucial for executive advancement. Certifications in gaming management or advanced business degrees also mark significant progression and readiness for higher roles.
Manages daily slot floor operations, including machine performance, staffing, and customer service. Oversees technicians and floor supervisors, ensuring efficient game rotation and maintenance. Makes operational decisions to address immediate issues and optimize machine uptime. Responsible for achieving daily revenue targets and maintaining regulatory compliance on the floor.
Develop a strong understanding of slot machine mechanics, game performance metrics, and floor layout optimization. Enhance team leadership and training skills. Focus on improving customer service interactions and compliance with gaming regulations. Build relationships with vendors and internal departments.
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View examplesA Slot Operations Director's role translates across global casino markets, focusing on optimizing slot machine performance and guest experience. Global demand for this specialized leadership position remains consistent, particularly in expanding gaming jurisdictions in Asia and Latin America. Cultural nuances influence gaming preferences, while regulatory frameworks dictate machine specifications and operational protocols. Professionals seek international roles for career advancement and exposure to diverse market strategies. International certifications like gaming management diplomas can enhance global mobility.
Salaries for Slot Operations Directors vary significantly by region, reflecting market maturity, casino size, and cost of living. In North America, particularly Las Vegas or Macau, directors earn between $120,000 and $250,000 USD annually. This range often includes performance bonuses and comprehensive benefits, such as health insurance and retirement plans. European markets like the UK or Monaco offer salaries from €80,000 to €150,000, with varying social security contributions impacting take-home pay.
Asia-Pacific, particularly Macau and Singapore, presents competitive packages from $150,000 to $300,000 USD, often with housing allowances due to high living costs. Latin American markets, such as Mexico or Brazil, see salaries from $70,000 to $120,000 USD, where purchasing power parity is often higher despite lower nominal figures.
Salary structures also differ; some regions favor higher base pay, while others emphasize bonuses tied to departmental revenue. Tax rates vary widely, affecting net income. For instance, some Middle Eastern gaming hubs offer tax-free salaries, significantly increasing take-home pay. International experience generally commands higher compensation, particularly for directors with a proven track record across multiple jurisdictions.
The Slot Operations Director role has limited international remote work potential due to its highly operational, on-site nature. This position requires direct oversight of casino floors, physical assets, and in-person team management. Trends indicate very few, if any, fully remote opportunities for this specific leadership role.
However, some strategic or analytical aspects might be performed remotely, such as data analysis or vendor negotiations, but these are typically supplementary to on-site duties. Digital nomad arrangements are generally not feasible for this role. Employers in the gaming industry strongly prefer on-site leadership for operational integrity and security.
Slot Operations Directors typically require skilled worker visas or intra-company transfer visas for international placements. Popular destinations include Macau, Singapore, the UK, and various US states with large gaming industries. Applicants must usually demonstrate extensive experience and relevant qualifications, often requiring a bachelor's degree in hospitality or business.
Credential recognition for management experience is crucial. Visa timelines vary from a few months to over a year, depending on the country and applicant's nationality. Some countries, like the US, may require labor market tests to prove no local workers are available. Pathways to permanent residency often involve several years of continuous employment and adherence to immigration laws. Language proficiency, especially English, is generally required for international roles.
Family visas are typically available for dependents, allowing spouses to seek employment and children to attend local schools. Specific professional licenses issued by gaming commissions are mandatory in most jurisdictions before employment can begin.
Understanding current market conditions is critical for any Slot Operations Director. The gaming industry, particularly the slot sector, has undergone significant evolution between 2023 and 2025, driven by post-pandemic recovery, technological advancements, and shifting consumer behaviors. Broader economic factors, such as inflation and discretionary spending, directly influence casino profitability and, consequently, executive hiring decisions.
Market realities for this role vary significantly based on the size of the casino property, its geographic location, and whether it's part of a larger corporate entity. Larger integrated resorts often demand more extensive experience with diverse revenue streams, while smaller regional casinos may prioritize operational efficiency. This analysis provides an honest assessment of the landscape, preparing professionals for realistic expectations and strategic career planning.
Slot Operations Directors face increased competition from experienced professionals displaced by consolidations or new technologies. Market saturation for executive roles means fewer openings at the top, especially in established gaming hubs. Economic uncertainty also impacts casino expansion plans, directly reducing the creation of new director-level positions. Adapting legacy systems to new AI-driven analytics tools presents a significant skill gap for many, making the job search longer.
Despite challenges, strong demand exists for Slot Operations Directors adept at leveraging cutting-edge technology. Emerging roles focus on 'Gaming Analytics Director' or 'Revenue Optimization Director' within slot departments, emphasizing data-driven strategies for machine placement, game mix, and promotional effectiveness. Professionals who can demonstrate a proven track record in implementing AI-powered solutions for player engagement and operational efficiency hold a distinct competitive advantage.
Underserved markets include new or expanding tribal gaming operations and international markets where integrated resorts are still developing. Directors with experience in large-scale property openings or significant technological overhauls are particularly valuable. Specializations in cashless gaming systems, sports betting integration into slot areas, or advanced responsible gaming technologies also open new avenues.
Strategic career moves might involve targeting companies investing heavily in technology upgrades or those expanding into new online casino ventures where cross-platform operational experience is sought. Investing in certifications for data analytics, cybersecurity for gaming systems, or project management for large tech implementations can significantly enhance marketability. The current market rewards adaptability and a proactive approach to industry innovation.
Hiring for Slot Operations Directors in 2025 shows a mixed demand. Established markets see stable, but not expanding, opportunities, while new gaming jurisdictions or expanding online sectors drive some growth. The industry focuses heavily on integrating advanced analytics, AI-driven player segmentation, and cashless gaming solutions into slot operations. Directors must now demonstrate proficiency in these technologies, not just traditional floor management.
Economic conditions, particularly discretionary consumer spending, directly influence casino revenues and, subsequently, hiring for senior operational roles. Layoffs in some regional markets, often due to increased competition or property underperformance, have created a pool of experienced candidates. This increases competition for available director positions.
Generative AI and automation are transforming how slot floors are managed, from predictive maintenance to personalized player experiences. Employers seek directors who can lead these technological shifts, not just oversee daily operations. Salary trends reflect this demand for tech-savvy leadership, with a premium on those who can drive revenue through data-driven strategies. Market saturation exists at the mid-management level, but specialized director roles with strong tech integration skills remain in demand.
Geographically, growth opportunities are stronger in emerging casino markets or states with new gaming legislation. Remote work is not common for this role due to the hands-on nature of managing a physical casino floor and large teams. Cyclical trends often align with new property openings or major renovation projects, which can create temporary spikes in hiring.
The landscape of casino slot operations is undergoing significant transformation, driven by advancements in technology, evolving player behavior, and increasing regulatory complexity. These shifts are creating new specialization opportunities that demand a forward-thinking approach from Slot Operations Directors. Early positioning in these emerging areas is crucial for career advancement, particularly in 2025 and beyond, as these niches transition from novel concepts to industry standards.
Specializing in cutting-edge fields often commands premium compensation and accelerated career growth. While established specializations remain vital, the strategic pursuit of emerging areas allows directors to differentiate themselves and lead innovation within their organizations. Understanding the timeline for these areas to become mainstream is key; some require immediate focus, while others offer a longer runway for skill development. Evaluating the risk-reward considerations of investing in these nascent fields is essential, balancing the potential for high impact with the inherent uncertainties of new technologies and market shifts.
This specialization focuses on integrating advanced data analytics and machine learning models to optimize slot floor performance. Directors will analyze complex datasets, including player demographics, game performance, and behavioral patterns, to predict optimal game placement, identify high-value player segments, and personalize gaming experiences. The goal is to move beyond traditional reporting to predictive and prescriptive analytics, driving revenue and enhancing player engagement through data-driven decisions.
This area involves leading the strategic adoption and integration of virtual reality (VR) and augmented reality (AR) technologies into slot gaming. Directors will oversee the development and deployment of immersive gaming experiences, explore new revenue streams through virtual slot tournaments or digital avatars, and manage the technical infrastructure required for these innovations. This specialization positions the director at the forefront of creating next-generation player experiences beyond the traditional physical floor.
This specialization centers on developing and implementing robust cybersecurity protocols specifically for networked slot machines and associated financial transaction systems. With the increasing interconnectedness of gaming devices and payment systems, protecting against cyber threats, data breaches, and fraud becomes paramount. The director will oversee risk assessments, ensure compliance with data security regulations, and lead incident response planning, safeguarding both assets and player trust.
This role focuses on integrating responsible gaming technologies and ethical AI practices into slot operations. Directors will ensure that algorithmic recommendations and personalization features do not inadvertently contribute to problem gambling. They will oversee the implementation of self-exclusion tools, real-time behavioral monitoring for early intervention, and promote transparent communication about game mechanics and odds, balancing profitability with player well-being and regulatory demands.
This specialization involves leading the strategic integration of cashless gaming systems and digital payment solutions across the slot floor. Directors will manage the transition from traditional currency handling to digital wallets, TITO (Ticket-In, Ticket-Out) enhancements, and potentially cryptocurrency integration. This requires navigating complex regulatory landscapes, ensuring robust security for digital transactions, and optimizing the player experience through seamless and secure payment options.
Making an informed career choice requires a clear understanding of both the benefits and challenges a profession offers. Career experiences can vary significantly based on company culture, the specific industry sector, areas of specialization, and individual preferences or personality. The advantages and disadvantages may also shift at different career stages, from entry-level to senior leadership. What one person considers a benefit, another might see as a drawback, depending on their personal values and lifestyle priorities. This assessment provides an honest, balanced perspective on the Slot Operations Director role, helping you set realistic expectations for a career in this dynamic field.
Slot Operations Directors face distinct challenges balancing technological advancements with customer experience and regulatory compliance. This section addresses key questions about the leadership, technical demands, and operational intricacies unique to overseeing a casino's slot floor.
Aspiring Slot Operations Directors typically need extensive experience in casino gaming, often starting in technician or supervisory roles within slot departments. A bachelor's degree in hospitality, business, or a related field is often preferred, but strong leadership skills and a proven track record in gaming operations can sometimes substitute for formal education. Many successful directors also hold certifications in gaming management or specific slot technologies.
The timeline to reach a Slot Operations Director position varies significantly, but it generally requires 10-15 years of dedicated experience in the gaming industry. This progression often involves moving through roles like Slot Technician, Slot Supervisor, Slot Manager, and Assistant Director before reaching the top leadership position. Networking, continuous learning about new slot technologies, and demonstrating strong leadership are crucial for accelerating this path.
Salary expectations for a Slot Operations Director can range widely based on the casino's size, location, and the director's experience, typically from $90,000 to over $200,000 annually. Larger, more prominent casinos in major gaming hubs usually offer higher compensation packages, which often include bonuses tied to slot revenue performance. Benefits packages are generally comprehensive, covering health, retirement, and sometimes relocation assistance.
Work-life balance can be challenging for a Slot Operations Director due to the 24/7 nature of casino operations. Directors often work irregular hours, including nights, weekends, and holidays, and are on call for significant operational issues. While the role demands high commitment, some casinos offer flexible scheduling or robust support teams to help manage the workload. Travel might also be required for industry conferences or multi-property oversight.
Job security for Slot Operations Directors is generally strong within the resilient casino industry, though it can be influenced by economic downturns and casino performance. The demand for skilled leaders who can optimize slot revenue and manage complex operations remains consistent. Professionals with a deep understanding of gaming analytics, technology integration, and staff development are particularly sought after.
Career growth for a Slot Operations Director can involve moving to larger, more prestigious casino properties, or advancing into broader executive roles such as Vice President of Gaming Operations or General Manager. Opportunities also exist in corporate roles within large casino companies, focusing on strategy, product development, or multi-property management. Continuous education in business administration or specialized gaming technologies can open further doors.
A significant challenge for Slot Operations Directors is staying current with rapidly evolving slot machine technology and gaming trends. They must also navigate complex regulatory compliance, manage large teams, and optimize floor layouts for both revenue and customer experience. Balancing operational efficiency with high-stakes problem-solving, such as technical malfunctions or guest disputes, is a constant demand.
Remote work is generally not feasible for a Slot Operations Director due to the hands-on nature of managing a physical casino floor and its equipment. This role requires constant presence to oversee staff, monitor operations, interact with vendors, and respond to immediate issues. While some administrative tasks might be done remotely, the core responsibilities necessitate being on-site within the casino environment.
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Assess your readinessDirects all aspects of slot operations, including strategic planning, budgeting, and team leadership. Responsible for optimizing game mix, floor layout, and promotional activities to maximize revenue and player engagement. Oversees technology integration and ensures strict adherence to gaming regulations. Manages a large team of managers and supervisors across multiple shifts.
Develop strategic planning abilities for slot floor design and game mix. Focus on financial analysis, budgeting, and capital expenditure planning for new machines. Enhance vendor negotiation skills and project management for large-scale installations. Cultivate cross-departmental collaboration and leadership capabilities.
Provides executive oversight for slot operations across multiple properties or a very large, complex single property. Develops long-term strategic plans for technology adoption, market expansion, and competitive positioning. Leads high-level negotiations with major gaming manufacturers and service providers. Accountable for the overall financial performance and regulatory standing of the slot division.
Refine executive leadership and strategic visioning skills for multiple properties or large-scale operations. Focus on advanced analytics for forecasting and long-term profitability. Develop stronger relationships with regulatory bodies and key industry stakeholders. Mentor rising leaders within the department and contribute to company-wide strategic initiatives.
Leads the entire slot operations division at a corporate level, often overseeing multiple gaming properties. Responsible for setting overall strategy, financial targets, and operational standards for all slot-related activities. Serves as a key executive, influencing company-wide business decisions and technological investments. Directly reports to the C-suite or President of Gaming.
Develop enterprise-level strategic planning and P&L management for all gaming operations. Focus on corporate governance, investor relations, and board-level presentations. Cultivate an extensive industry network and thought leadership. Drive innovation in gaming technology and customer experience across the organization.
Holds ultimate executive responsibility for all gaming operations within the organization, encompassing slots, table games, and other gaming verticals. Develops and executes the overall gaming strategy, driving revenue growth, operational efficiency, and regulatory compliance across the entire enterprise. Influences corporate direction, investor relations, and major capital allocation decisions. Directly reports to the CEO or President of the company.
Master strategic leadership across all gaming verticals, including table games, slots, and emerging technologies. Focus on long-term business development, mergers and acquisitions, and global market trends. Drive organizational change and innovation at the highest executive level. Represent the company in industry forums and regulatory discussions.
Learn from experienced Slot Operations Directors who are actively working in the field. See their roles, skills, and insights.
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