At Tata Consultancy Services, I process vendor invoices for Boehringer Ingelheim (AP & Tax) using Coupa and IVT. I verify tax codes and invoice amounts, resolve discrepancies, and manage approved vendor payments within agreed timelines and SLAs.
I lead a team of 11 and implemented Pareto analysis and data quality initiatives that increased our QC score from 75% to 92%. I also use Excel and Power BI for data validation, SLA analysis, root cause analysis, and KPI reporting.
Before this, I reviewed orders on hold and maintained databases and quality scores at Telstra. At Convergys India Ltd., I analyzed customer service metrics and prepared MIS reports using Excel.
