At Accenture, I administer and support Microsoft Azure Virtual Desktop environments serving 4,000+ users. I manage host pools, application groups, workspaces, and session hosts using Azure Portal and Nerdio Manager.
I create and maintain Windows 11 multi-session Golden Images, and supported Windows 10 to Windows 11 and Windows 11 24H2 to 25H2 migrations. That work included image validation, application compatibility testing, pilot deployments, UAT, and production rollout.
I optimized FSLogix Profile Containers and session host performance using ControlUp and Nerdio Manager, reducing user logon delays. I also administer Microsoft Intune and Microsoft Entra ID, including device policies and identity and access controls.
I handle incidents, service requests, and change requests through ServiceNow, troubleshooting authentication, profile, application, connectivity, and performance issues. I hold the Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) certification.
