At JSW AI Solutions LLC, I define AI strategy and product vision and architect production platforms that help marketers run experiments, analyze performance, and make decisions through conversational AI. I’m also designing multi-agent platforms for customer guidance and professional certification preparation.
At OffSec, I developed the company AI strategy, established the AI engineering function, and built and deployed OSCAR and KAI. These production platforms reduced customer support demand by 30%, freed the equivalent of 5 FTEs, and increased learning delivery capacity 6x while maintaining 92% CSAT and 60+ NPS.
Earlier, I managed a $50M+ technology portfolio at San Diego Gas & Electric (SDG&E) and led business systems work at Sempra LNG, including migration of enterprise systems to AWS. My experience spans enterprise AI, cybersecurity, operational technology, and software delivery, including leadership of global teams and technology portfolios.
