QA Tech Support | Concentrix.
Roles and Responsibilities:-
· Log in to the designated tools to assess the number of tickets assigned for the day.
· Prioritize and select high-priority tickets for resolution.
· Review user and customer support comments to understand the
· context and details of the issue.
· Create a testing environment to replicate reported problems.
· Log identified issues/bugs in specified tools (eg., Jira, Word, Excel).
· Execute scripts to pinpoint the source of failures.
· Confirm the absence of additional issues and document findings in the ticket.
· Transfer identified issues/bugs to the development team for resolution.
· Communicate effectively with developers by providing detailed comments on the problem.Verify fixes by crosschecking the testing environment.
· Confirm the resolution status based on the testing environment.
· Log comments indicating resolution or re-open the ticket if issues persist.
· Close tickets with appropriate documentation once resolved.
· Taking ownership of open cases and driving them to closure, showcasing excellent case management and customer service skills.
