vijay Ahluwalia

QA Tech Support | Concentrix.

Roles and Responsibilities:-

· Log in to the designated tools to assess the number of tickets assigned for the day.

· Prioritize and select high-priority tickets for resolution.

· Review user and customer support comments to understand the

· context and details of the issue.

· Create a testing environment to replicate reported problems.

· Log identified issues/bugs in specified tools (eg., Jira, Word, Excel).

· Execute scripts to pinpoint the source of failures.

· Confirm the absence of additional issues and document findings in the ticket.

· Transfer identified issues/bugs to the development team for resolution.

· Communicate effectively with developers by providing detailed comments on the problem.Verify fixes by crosschecking the testing environment.

· Confirm the resolution status based on the testing environment.

· Log comments indicating resolution or re-open the ticket if issues persist.

· Close tickets with appropriate documentation once resolved.

· Taking ownership of open cases and driving them to closure, showcasing excellent case management and customer service skills.