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Victoria Akpan User

@victoriaakpanuser

Content writer and editor at Internshala Trainings, producing research-based digital publications across education and HR.

Nigeria

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What I'm looking for

I'm open to relocation and remote opportunities. I'm interested in communications, research, digital information management, organizational communications, program support, and stakeholder communication.

At Internshala Trainings, I produced research-based articles and digital publications across education, professional development, human resources, and related subjects. I researched complex topics across multiple sources and turned findings into clear materials for different audiences.

At TMLT Pro Services, I produced 1,000+ research-based articles and digital publications, with multiple publications achieving first-page Google rankings. I also supported content allocation, writer development, editorial review, and quality assurance; later, at Intabreej Finance, I supported customer service and improved FAQs and in-app instructions.

Experience

Work history, roles, and key accomplishments

Content Writer & Editor

Internshala Trainings

Mar 2023 - Sep 2026 (3 years 6 months)

Produced research-based articles and editorial materials across education and professional development. Conducted desk research, managed high-volume assignments, reviewed and edited work by other writers, and trained new writers.

Research Writing Editing Proofreading Content Strategy Digital Publishing Google Workspace WordPress Google Analytics SEMrush Ahrefs Notion Canva Grammarly

Customer Service & Content Support Officer

Intabreej Finance

Nov 2024 - Sep 2025 (10 months)

Managed customer enquiries involving financial products and wallet transactions. Coordinated with internal teams to investigate issues, documented recurring problems, and supported development of FAQs and knowledge-base materials.

Customer Service Financial Products Documentation Reporting Communication Skills Problem Solving Knowledge Base Management

NYSC Corp Member

CSS Nkpolu

Aug 2023 - Aug 2024 (1 year)

Planned and delivered structured lessons in a public-school environment. Developed learning materials, maintained student records, and communicated with students and colleagues to support daily activities.

Teaching Lesson Planning Communication Skills Record keeping Classroom Management

Content Creator & Desk Manager

TMLT Pro Services

Nov 2019 - May 2022 (2 years 6 months)

Produced over 1,000 research-based articles and digital publications, with multiple achieving first-page Google rankings. Progressed to Content Desk Manager, coordinating writers, editorial review, and quality assurance.

Content Creation Research Writing Editing Quality Assurance Workflow Coordination team training SEO Google Analytics SEMrush Ahrefs

Education

Degrees, certifications, and relevant coursework

Skill Development Council Canada

Professional Certificate, Strategic Human Resources Management

Professional Certificate in Strategic Human Resources Management completed in January 2026, delivered via Marvel Advisory Consulting Ltd.

Marvel Advisory Consulting Ltd

HR Consulting Mastery Course, Human Resources Consulting

HR Consulting Mastery Course completed in December 2025, covering performance management, organisational structure design, workplace culture, and labour law compliance.