Vanessa Chacon

I am a Technical Support and Networking Engineer with over 8 years of experience delivering customer-facing support in enterprise and SaaS environments. I specialize in troubleshooting complex technical issues, managing escalations, and supporting hybrid cloud infrastructure.

At CyberArk and Microsoft I provided expert remote support for networking, PAM, and SaaS products, resolving routing, VPN, authentication, and connectivity issues using diagnostic tools. I have hands-on experience with Azure, AWS, VMware, and Cisco networking technologies.

I have a strong track record of reducing downtime and increasing customer satisfaction through clear communication, effective problem solving, and well-documented resolution paths. I also created and maintained knowledge base documentation and trained junior engineers and internal teams.

I hold a Bachelor’s degree in Design and Applied Arts and certifications including Azure Concepts and Kepner-Tregoe Trainer/Practitioner, and I am fluent in English and Spanish. I am authorized to work in the United States and am available for remote or hybrid roles.