Uwamahoro Julienne

Researched platform policies, guidelines, and relevant laws, including copyright and harassment rules. Worked with legal ethics while maintaining confidentiality and drafted an agreement for the provision of legal services with an external advocate.

Entered data into the CSEntery system and gathered data from residents of Kimironko, maintaining detailed records. Assisted with preparing reports and summaries based on collected data.

Responded to customer questions by phone, email, chat, and in person. Resolved customer issues and complaints to support customer satisfaction and communicated with customers about their obligations and available payment options.

Worked with confidential legal information and maintained discretion. Managed urgent tasks and supported day-to-day legal activities, assisting in resolving disputes by offering solutions and supporting mediation between parties.

Reviewed data for accuracy, completeness, appropriateness, reliability, and consistency. Supported compliance with data protection policies and organizational rules, kept data organized, provided feedback to data contributors, and trained new staff on submission procedures.

Handled project documents, including contracts and permits, ensuring accuracy and proper filing. Assisted with scheduling and coordination of project activities and monitored project budgets and expenditures, preparing cost reports and assisting with financial planning.

Bachelor with Honors in Law from the University of Lay Adventist of Kigali, completed in 2022.

Secondary education at College Methodiste de Rushashi, completed in 2017.