Ushwehla Marma
@ushwehlamarma
Product Research Associate at Packly.com identifying high-demand products for the Bangladeshi market.
BangladeshWhat I'm looking for
At Packly.com, I conduct product research and market analysis to identify high-demand items for the Bangladeshi market. I collaborate with cross-functional teams to support product development and launch.
As a Customer Service Officer at Genex Infosys PLC, supporting Grameenphone via Live Chat, I resolved more than 50 customer queries daily. I also led and won a Customer Service Excellence Campaign.
I'm pursuing an MA in Economics at Jahangirnagar University and bring experience in data analysis, financial modeling, and market research. I’m seeking to contribute to banking innovation and financial inclusion through investment analysis, risk management, or securities research.
Experience
Work history, roles, and key accomplishments
Product Research Associate
Packly.com
Feb 2026 - Present (9 months)
Conducts product research and market analysis to identify high-demand items for the Bangladeshi market. Collaborates with cross-functional teams to support product development and launch.
Customer Service Officer
Genex Infosys PLC
Jun 2025 - Dec 2025 (6 months)
Delivered high-quality customer support, resolving 50+ queries daily with efficiency and accuracy. Led and won a Customer Service Excellence Campaign, recognized for top performance among peers.
Education
Degrees, certifications, and relevant coursework
Jahangirnagar University
Master of Arts, Economics
Pursuing a Master of Arts in Economics at Jahangirnagar University, Bangladesh.
National University
Bachelor of Social Science, Economics
Grade: CGPA 3.04/4.00
Completed Bachelor of Social Science in Economics from National University, Bangladesh in 2023 with a CGPA of 3.04 out of 4.00.
Islamia Degree College
Higher Secondary Certificate, Science
Grade: GPA 3.75/5.00
Completed Higher Secondary Certificate in Science from Islamia Degree College, Chittagong in 2019 with a GPA of 3.75 out of 5.00.
Chittagong Police Institution
Secondary School Certificate, Science
Grade: GPA 4.91/5.00
Completed Secondary School Certificate in Science from Chittagong Police Institution, Chittagong in 2017 with a GPA of 4.91 out of 5.00.
Ostad
Data Analytics Job Ready Program, Data Analytics
Completed a 6-month Data Analytics Job Ready Program at Ostad.
NYTA
Computer Office Applications, Computer Office Applications
Completed a 6-month Computer Office Applications course at NYTA, covering MS Word, Excel, and PowerPoint.
The English Academy
Spoken English, Spoken English
Completed a 3-month Spoken English course at The English Academy.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Salary expectations
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