Syed Zaid

Develops holistic financial strategies and constructs portfolios across mutual funds, equities, ETFs, gold, and international investments. Conducts portfolio reviews, evaluates mutual funds and SIFs, and trades index options and Bitcoin options.

Led Learning & Development strategy, assessment, trainer capability, and quality governance supporting 2,000+ new hires annually. Reduced time-to-proficiency by 32% and implemented standardized assessment and feedback mechanisms.

Led multi-market training operations with 8–12 trainers, owning onboarding, upskilling, assessment, and change adoption. Increased training throughput by 60% and improved new-hire quality by 20%.

Pioneered Amazon CS India's Universal Trainer model, reducing training cycle time by 25%. Trained 800+ employees across US, UK, and Japan processes and mentored 15+ trainers.

Maintained 95%+ customer satisfaction across phone, chat, and email. Identified process improvements that reduced average handling time by 12%.

Supported operations across India, Philippines, and Egypt, progressing through Customer Service, Compliance, and Recruitment roles requiring structured assessment, accuracy, documentation, and process adherence.

Bachelor of Commerce (B.Com.) from Kalinga University, Raipur, completed from 2000 to 2003.

NISM Series V-A – Mutual Fund Distributors Certification from the National Institute of Securities Markets.