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Susan Kwolkoski

@susankwolkoski

Medical coder trained in ICD-10-CM, CPT and HCPCS Level II, with healthcare data analysis experience at Blue Cross NC.

United States
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At Blue Cross NC, I analyzed healthcare member and operational data and built Tableau dashboards to guide leadership decisions. I also identified and resolved data integrity issues to improve reporting accuracy.

I’m an AAPC Certified Professional Coder Apprentice with physician-based training in ICD-10-CM, CPT and HCPCS Level II. Through AAPC Practicode, I worked on physician-based coding scenarios using official guidelines, including primary and secondary diagnosis selection.

Experience

Work history, roles, and key accomplishments

SL

Senior Customer Marketing Manager

Sara Lee Frozen Bakery LLC

May 2022 - Jan 2025 (2 years 8 months)

Led initiatives for hospital and healthcare system customers, analyzing purchasing and utilization data to grow revenue. Delivered data-driven reports and recommendations to executive leadership.

BN

Senior Strategic Advisor, Brand Strategy

Blue Cross NC

May 2019 - May 2022 (3 years)

Analyzed healthcare member and operational data and built Tableau dashboards to guide leadership decisions. Identified and resolved data integrity issues, improving reporting accuracy.

Education

Degrees, certifications, and relevant coursework

AAPC logoAA

AAPC

CPC Physician-Based Medical Coding, Medical Coding

Completed CPC Physician-Based Medical Coding training in March 2026.

AAPC logoAA

AAPC

Fundamentals of Medicine, Medicine

Completed Fundamentals of Medicine training in October 2025.

University of North Carolina at Chapel Hill logoUH

University of North Carolina at Chapel Hill

Bachelor of Science in Business Administration, Marketing

Bachelor of Science in Business Administration with a major in Marketing.

AAPC logoAA

AAPC

Certified Professional Coder Apprentice (CPC-A), Medical Coding

Certified Professional Coder Apprentice (CPC-A) certification obtained in March 2026.

Wake Forest University logoWU

Wake Forest University

Master of Business Administration, Brand Management

Master of Business Administration with a focus on Brand Management.

Tech stack

Software and tools used professionally

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