Open to opportunities

Sumedh Damle

@sumedhdamle

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Self-motivated IT professional specializing in MERN Stack development.

India

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What I'm looking for

I am looking for a role that offers challenges and opportunities for growth in a collaborative environment.

I am a self-motivated and hardworking IT professional with a strong expertise in MERN Stack development, cloud administration, and Red Hat systems. My experience includes providing technical support to over 100 clients weekly, where I excelled in diagnosing and resolving software issues. I take pride in my ability to guide customers through troubleshooting processes, ensuring timely resolutions and maintaining high customer satisfaction.

Throughout my career, I have achieved a 97% customer satisfaction score and contributed to the creation of a comprehensive self-service knowledge base, which significantly reduced support tickets. I am passionate about leveraging my skills in front-end technologies and automation to contribute to organizational growth and success. I am currently seeking a challenging role as a MERN Stack Developer, Red Hat Engineer, or AWS Administrator, where I can apply my technical expertise and commitment to excellence.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Sinewave Computer Service

Sep 2022 - Present (2 years 9 months)

Provided technical support to over 100 clients weekly, diagnosing and resolving software issues related to installation, configuration, and usage. Achieved a 97% customer satisfaction score by guiding customers through troubleshooting processes via various tools. Contributed to a comprehensive self-service knowledge base, which reduced support tickets by 20%.

Technical Support Technical Troubleshooting Customer Service Problem Solving Software Configuration Installation

Education

Degrees, certifications, and relevant coursework

Mumbai University

Master of Science, Information Technology

Pursued advanced studies in Information Technology, focusing on current industry trends and emerging technologies. Developed expertise in various IT domains, preparing for leadership roles in the tech sector.

Mumbai University

Bachelor of Science, Information Technology

Grade: A+

Completed a comprehensive curriculum in Information Technology, gaining foundational knowledge in software development, database management, and networking. Achieved an A+ grade, demonstrating strong academic performance and dedication.