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Sriharsha Ramachandra

@sriharsharamachandra

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Staff Software Engineer at Disney, productionizing an agentic AI interface for BizOps and offer workflows.

India

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At Disney, I led technical design and cross-team integration for a BizOps/GTM offer platform, translating partially defined requirements into API- and event-driven workflows. I also led productionization of Conductor, an agentic natural-language interface for BizOps, with validation and guardrails for production-beta users.

At Taylor & Francis Technology Services LLP, I drove a shift from monthly manual ML retraining to a continuous event-driven platform, reducing retraining time by 30%. I also set technical direction across a five-team initiative and architected an NLP-based journal recommender recognized with the Top Team Award.

Earlier, at Creative Advanced Technologies, I led a monolith migration into eight domain-oriented services and an integration-platform redesign processing 700K–1M events per day. My work has also included building a product and engineering organization at RQB Technologies, delivering a credit-card statement platform for IndiaLends, and developing a Rust-based live AI call scorer for my M.Tech dissertation.

Experience

Work history, roles, and key accomplishments

Current

Staff Software Engineer

Current

Disney

Dec 2025 - Present (9 months)

Led technical design and cross-team integration for Disney's BizOps/GTM offer platform across 4 engineering teams and a Cohorts ecosystem spanning 10K+ cohorts in 120 countries. Drove resiliency and productionization of an agentic natural-language interface for Disney BizOps.

API Design Event Driven Architecture Resiliency Caching Agentic AI LLM GuardRails Structured Outputs Tracing Query Checks Timeout Based Fallback

Senior Full Stack Engineer (R&D)

Taylor & Francis Technology Services LLP

Aug 2022 - Sep 2025 (3 years 1 month)

Drove the move from monthly manual ML retraining to a continuous event-driven platform using Kafka, FastAPI, asynchronous processing, event contracts, model versioning, and recovery patterns, reducing retraining time by 30%. Set technical direction across a 5-team R&D/Platform initiative and architected an NLP-based journal recommender.

Kafka fastAPI Asynchronous Processing Contracts Model Versioning Recovery Strategies NLP AI Integration Architecture Mentorship

Full Stack Engineer

Creative Advanced Technologies

Jan 2021 - Aug 2022 (1 year 7 months)

Led the migration of a fragile shared-database monolith into 8 domain-oriented services, guiding 4 engineers through an incremental production transition while preserving client contracts and improving availability from less than 80% to 99.9%. Architected and led an 8-engineer redesign of an integration platform processing 700K–1M events/day with ~200K/hour peaks.

Microservices API Gateway Lambda Amazon SQS Canonical Payloads Idempotency Retries DLQ Dependency Fallbacks Spring Boot Event Driven Architecture

Lead Consultant

TechChefs

Jun 2020 - Jan 2021 (7 months)

Served as Lead Consultant, providing technical leadership and consulting services.

Co-Founder | CTO | Lead Engineer

RQB Technologies

Mar 2019 - May 2020 (1 year 2 months)

Built and led a 10+ person product and engineering organization, owning customer acquisition, technical presales, solution design, and end-to-end delivery of web and financial platforms. Won and led delivery of a credit-card statement generation platform for IndiaLends.

Product Development Technical Pre Sales Solution Design Delivery Management Rule Based Design Transaction Data

Application Engineer

DXC Technologies

Jun 2018 - Feb 2019 (8 months)

Worked as an Application Engineer, contributing to software development and engineering tasks.

IT Analyst

Tata Consultancy Services

Sep 2010 - Mar 2018 (7 years 6 months)

Progressed from Assistant Systems Engineer to Systems Engineer to IT Analyst, earning an early promotion and expanding into requirements, estimation, technical delivery, code reviews, production management, and customer ownership across telecom and insurance programs. Led onsite engineering delivery in the UK for one year for a strategic telecom client.

Requirements Analysis Estimation Technical Delivery Code Review Production Management Customer Ownership Telecommunications Insurance Onsite Offshore Coordination Mentorship

Education

Degrees, certifications, and relevant coursework

Birla Institute of Technology and Science, Pilani

M.Tech, Artificial Intelligence and Machine Learning

2024 -

Activities and societies: M.Tech Dissertation: Live AI Call Scorer for Insurance Sales; built a real-time Rust-based system using dual-channel audio, streaming transcription, and LLM-driven conversational evaluation for live sales coaching.

Pursuing M.Tech in Artificial Intelligence and Machine Learning, with a dissertation on a real-time AI call scorer for insurance sales.