Sophia G Miller

At LINENCloud, I lead modernization of enterprise multi-cloud platforms across AWS, Azure, and GCP. I build standardized Kubernetes, Terraform, and GitOps foundations that reduced environment delivery time by 65% and increased release frequency by 55%.

I improve reliability through end-to-end observability with Prometheus, Grafana, OpenTelemetry, and Datadog. My work reduced MTTR by 45% while maintaining 99.99% service availability.

Previously at Kion, I engineered highly available AWS and Azure infrastructure for mission-critical enterprise applications, reducing production incidents by 40% and infrastructure costs by 25%. I established SRE practices around SLIs, SLOs, error budgets, incident response, and blameless postmortems.

Across LINENCloud, Kion, Desert IT Solutions, and CloudBolt Software, I've automated cloud infrastructure, CI/CD, security controls, and container delivery. I also mentor engineers, strengthen engineering standards, and embed compliance for SOC 2, HIPAA, and PCI-DSS environments.