At Bank of Baroda, I assessed commercial and SME lending applications by reviewing financial statements, cash flows, credit history and collateral. I provided recommendations for approval, decline or escalation and managed a portfolio exceeding AUD 280 million while achieving 25% portfolio growth over three years.
I led a team of 8 officers responsible for loan assessment, documentation review and customer relationship management. I also worked with customers and internal stakeholders to structure lending solutions and ensure compliance with lending policies and regulatory requirements.
As a Retail Lending Operations Officer at Bank of Baroda, I managed home loan applications from submission through settlement and achieved 110% of planned home loan disbursements. Earlier, as a Forex Operation and KYC Analyst, I handled letters of credit and remittances, processed foreign currency transactions, and improved turnaround accuracy by streamlining documentation processes. I’m currently a Claims Manager at Terri Scheer, managing complex customer cases and investigations while maintaining compliance and audit requirements.
