Solomon Abisi - Complex Customer Care Representative Sr. - Optum | Himalayas
SA
Open to opportunities

Solomon Abisi

@solomonabisi

Detail-oriented cybersecurity professional with hands-on experience.

United States
Message

What I'm looking for

I am looking for an entry-level cybersecurity role that fosters growth, encourages learning, and allows me to contribute to enhancing security measures.

I am a detail-oriented and proactive cybersecurity professional with hands-on experience in cybersecurity analysis, firewall configuration, and compliance with HIPAA and PCI DSS security standards. My strong background in security policy development and risk mitigation allows me to effectively enhance security posture and reduce vulnerabilities within organizations.

During my internships at Resilience, Inc. and Baxter Clewis Cybersecurity, I developed and executed phishing simulations, created password and access control policies, and improved network security by inspecting firewall rulesets. My experience managing HIPAA compliance issues at Optum has further honed my skills in regulatory adherence and risk management.

As I pursue an entry-level cybersecurity role, I am eager to leverage my technical and problem-solving skills to contribute to organizational security objectives and help foster a culture of security awareness.

Experience

Work history, roles, and key accomplishments

OP
Current

Complex Customer Care Representative Sr.

Optum

Jan 2021 - Present (4 years 6 months)

Managed HIPAA compliance issues end-to-end, ensuring regulatory adherence and prompt issue resolution. Consistently met performance metrics while resolving security and compliance inquiries with attention to risk management and governance standards.

RI

Cybersecurity Analyst Intern

Resilience, Inc.

Dec 2024 - Jul 2025 (7 months)

Created organization-wide password and access control policies to strengthen authentication protocols. Developed and executed phishing simulations, improving employee security awareness and reducing phishing susceptibility.

BC

Security Analyst Intern

Baxter Clewis Cybersecurity

Dec 2022 - Jun 2023 (6 months)

Reviewed Web Application Firewalls (WAF) to identify MFA gaps, reducing risk of unauthorized access. Inspected Cisco ASA firewall rulesets to eliminate insecure “any” configurations, enhancing network security for Cardholder Data Environments (CDE).

AT

IT Technician

Akamai Technologies

Aug 2020 - May 2022 (1 year 9 months)

Performed system upgrades and security patch implementations to ensure optimal system performance and data protection. Assessed physical access controls and maintained audit trails for secure areas containing sensitive data and systems.

Education

Degrees, certifications, and relevant coursework

University of Minnesota – Minneapolis logoUM

University of Minnesota – Minneapolis

Bachelor of Applied Science, Information Technology Infrastructure: Security

Currently pursuing a Bachelor of Applied Science in Information Technology Infrastructure with a specialization in Security. Expected to graduate in May 2027, focusing on advanced cybersecurity concepts and practices.

North Hennepin Community College logoNC

North Hennepin Community College

Associate of Arts, Arts

Grade: 3.69

Completed an Associate of Arts degree with a GPA of 3.69. Relevant coursework included Pre-Calculus, Business Computer Systems I, Java Programming, and Macroeconomics, providing a strong foundation in various academic disciplines.

Tech stack

Software and tools used professionally

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