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Shubham Tiwari

@shubhamtiwari1

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Senior Product Business Analyst @ ContactPoint 360 | Agile, Software , UED

India

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I translate complex ideas into simple, user-friendly solutions that drive engagement and revenue. I design, plan, and get unique products built from scratch, working with cross-functional teams and stakeholders.

Passionate for UI and User Experience, I have developed skills in Agile Project Management, Software Development, and User Experience Design. I have contributed to multiple projects throughout my career, delivering high-quality products that meet the needs and expectations of the clients and users.

Experience

Work history, roles, and key accomplishments

Analyst

Phreesia

Oct 2021 - Jun 2022 (8 months)

Analyzing user workflow and suggesting improvements for the end user experience enhancement. Working closely with Support Pods to create Product Backlogs by identifying highly nonuser-friendly workflows and gathering requirements. Providing direct support and customization for Strategic Clients in the Healthcare Domain. Updating confluence and preparing manuals for the support team.

Confluence Manual Preparation Requirement gathering

Senior Associate Product

Unicommerce

Apr 2021 - Jul 2021 (3 months)

Marketplace and Channel Integration, Delivery and Shipping Provider Integration, Tally Integration and Barcode Integration. Driving product adoption by improving the product usability. Leading the Unikul Project, an eCommerce and Supply Chain Management Educational Program. Strategic tie-ups with Institutions for Certification Program.

Educational Program Management Strategic Partnerships

Product Expert

Times Internet

Apr 2019 - Apr 2021 (2 years)

Driving new features for product development, gaining a deep understanding of customer experience, identifying and filling product gaps, and generating new ideas. Working closely with Business Heads to solicit ideas from product requirements. Providing application support on products for the business heads. Creating product manuals and presentations. End-to-end ownership of product life cycle.

Product Development Product Documentation