Shatakshi Saxena
@shatakshisaxena
I lead enterprise product, platform, and transformation delivery across ServiceNow, SAP, and global AMS transitions.
IndiaWhat I'm looking for
I've led enterprise transformation work at Accenture and for J&J, from insourcing Application Management Services with zero service disruption to aligning 30+ SAP S/4HANA ecosystems across life sciences. I also championed an AI-driven invoice and purchase order matching solution that reduced manual AP effort by 80%.
I build and lead large cross-functional product teams, portfolios, and platform migrations. At Accenture CIO, I delivered global ServiceNow applications used by 200K+ employees, managed four concurrent portfolios, and migrated the Employee Support Portal from Siebel CRM to ServiceNow.
Experience
Work history, roles, and key accomplishments
Transition Lead — Application Management Services (AMS Insourcing)
Jan 2026 - Present (8 months)
Led end-to-end transition of AMS operations from external vendor into Accenture's internal organization with zero service disruption. Managed vendor and internal stakeholder relationships, governed knowledge transfer, and produced executive-level status reports.
Product Integration Manager — Global S/4HANA Enterprise Initiative
J&J | Accenture
Jan 2024 - Dec 2025 (1 year 11 months)
Led enterprise-wide SAP integration initiative for global life sciences client, aligning 30+ ecosystems across R&D, manufacturing, quality, and distribution. Championed AI-driven invoice and purchase order matching solution, reducing manual AP effort by 80%.
Product Owner & Project Manager — Enterprise Support Applications
Accenture CIO Organization
Jan 2020 - Dec 2024 (4 years 11 months)
Developed and deployed in-house support applications for Accenture globally—ITSM, Asset Management, Workplace, and HR solutions on ServiceNow. Managed four concurrent product portfolios with full P&L responsibility and led cross-functional teams of 60+ members.
Senior Solution Analyst — Employee Support Portal Migration
Jan 2016 - Dec 2020 (4 years 11 months)
Led migration of Accenture Employee Support Portal from Siebel CRM to ServiceNow platform, managing requirements, design, and delivery. Analyzed customer feedback to identify improvement opportunities and streamlined Agile delivery processes, reducing cycle time by 25%.
Managed incident and change request processes for global pharma client.
Configuration and development for global pharma client.
Education
Degrees, certifications, and relevant coursework
Amity University
Bachelor of Technology, Information Technology
2006 - 2010
Pursued a Bachelor of Technology in Information Technology, building a strong foundation in software development and IT principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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