At Accenture, I delivered the SBB Portal AI Agent in Microsoft Copilot Studio for insurance self-service and customer support. I designed persona-based intents and conversational journeys, and connected the agent to the SBB portal through Dynamics 365 Customer Service Omnichannel.
I also led SharePoint Online migration and modernization work, including replacing legacy customizations with reusable SPFx web parts and modernizing InfoPath forms with Power Apps. Before Accenture, I developed SharePoint solutions and automation at Konos India Pvt. Ltd. and Tax Tech India Pvt. Ltd.

