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Samuel Nnamdi

@samuelnnamdi

Information Technology Security Administrator at BridgeWay Firm International monitoring enterprise endpoints with CrowdStrike Falcon and investigating security incidents.

United Arab Emirates

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What I'm looking for

I'm interested in opportunities in Cybersecurity, SOC Operations, Endpoint Security, Security Administration, IT Security, and Cybersecurity Operations, where I can help protect enterprise environments and continuously improve security operations.

At BridgeWay Firm International, I monitor enterprise endpoints with CrowdStrike Falcon, investigate security incidents using endpoint telemetry, system logs, and network activity, and respond to endpoint detection alerts.

I also assess vulnerabilities, support remediation, and administer identity security controls including MFA. I use Nexthink Cloud to monitor endpoint health and security posture, and support Microsoft Azure and Active Directory security administration.

As Team Leader - Helpdesk Support at BridgeWay Firm International, I led a technical support team supporting 3,000+ enterprise users. I monitored service desk SLAs and KPIs, managed escalations and major incidents, and worked with cybersecurity and infrastructure teams during security incidents.

Earlier, at Kitopi Catering Services LL.C, I developed Tableau dashboards and Excel reports to track performance and present data to stakeholders. My background also includes application support, technical support, and endpoint management, supported by training in CrowdStrike security fundamentals, Duo administration, and ISC2 security concepts.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Security Administrator

Current

BridgeWay Firm International

Feb 2025 - Present (1 year 9 months)

• Monitor enterprise endpoints using CrowdStrike Falcon to identify, investigate and remediate security threats.
• Investigate security incidents using endpoint telemetry, system logs and network activity.
• Conduct malware analysis and respond to endpoint detection alerts.
• Monitor IDS/IPS alerts and identify suspicious activity across enterprise environments.
• Perform vulnerability assessm

Current

Team Leader - Helpdesk Support

Current

BridgeWay Firm International

Dec 2024 - Present (1 year 11 months)

• Led a technical support team supporting 3,000+ enterprise users.
• Monitored SLA and KPI performance across service desk operations.
• Coordinated workload distribution, incident prioritization and escalations.
• Managed high-priority escalations and major incidents.
• Mentored and coached support engineers to improve technical performance.
• Conducted quality assurance reviews of service d

Help Desk Support Specialist

BridgeWay Firm International

Mar 2024 - Feb 2025 (11 months)

• Provided Level 1 and Level 2 technical support across Windows and macOS environments for 3,000+ users.
• Managed incidents and service requests using ServiceNow and internal ticketing platforms.
• Troubleshot hardware, software, VPN, printer and network connectivity issues.
• Administered Active Directory accounts, passwords and access permissions.
• Supported Microsoft Azure, Intune and SCC

Media Lead / Technical Director

Full Gospel Sanctuary Int’l Ministries UAE

Aug 2022 - Apr 2024 (1 year 8 months)

Maximized media coverage through tactical planning and communications..
Adapted to changing social media trends and audience wants to maintain engagement.
Managed Sound & Media Output During Church Services
Managed Physical & Virtual Meetings
Formulated long-term objectives while managing day-to-day operations.
Produced photo and video content with excellent editing skills.
Scheduled social media

Software Tester

Apple

May 2022 - Apr 2024 (1 year 11 months)

For more information

https://www.instagram.com/s/aGlnaGxpZ2h0OjE3OTY2OTQ1Mjk5NjAwMTY1?igshid=MzRlODBiNWFlZA==

Nuval Tech - Youtube Channel

YouTube

Aug 2021 - Apr 2024 (2 years 8 months)

We bring you:-
- Latest Tech Videos, Global Tech Events, Tech News, Gaming Videos
- Best PC TIPS on how to get the best experience from your GAMING PC, SMARTPHONES, GADGETS.
- Also Latest TECH GADGETS, Latest TECH INVENTIONS around the world in 2021
- Best Softwares for your SMARTPHONES, LAPTOPS, GAMING PC, APPLE LAPTOPS (IMAC)
- for both WINDOWS,LINUX & MAC Computers, For Andriod & IOS Devices a

Travel Consultant

Wakanow

Apr 2019 - Apr 2024 (5 years)

Worked as Travel Consultant at Wakanow.

Travel Consultant

Travelstart

May 2018 - Apr 2024 (5 years 11 months)

Worked as Travel Consultant at Travelstart.

Product Specialist

Kitopi Catering Services LL.C, Dubai, Dubai

Jan 2021 - Apr 2023 (2 years 3 months)

• Provided Level 1 and Level 2 application support for enterprise software and customer-facing platforms.
• Investigated and resolved application, website and mobile application issues within SLA targets.
• Performed root cause analysis and collaborated with development teams to resolve recurring issues.
• Managed incidents using ticketing systems and maintained detailed resolution documentatio

Keeper JumpCloud Jira Any Desk Technical Support Postman Product Management

Customer Experience Support

Kitopi Catering Services LL.C, Dubai, Dubai

Mar 2020 - Apr 2021 (1 year 1 month)

CX SUPPORT TEAM

Data Analyst Customer Support Customer Service Data Analysis

Data Analyst

Kitopi Catering Services LL.C, Dubai, Dubai

Jan 2020 - Jan 2021 (1 year)

• Developed dashboards for tracking progress and performance metrics using Tableau.
• Maintained data accuracy by validating inputs through various techniques like cross-checks and reconciliations.
• Assisted in data analysis and visualization of large datasets to identify trends, anomalies, correlations, and patterns.
• Tested new software and hardware before deployment.
• Researched product's te

Problem Solver

Amazon Fulfilment Center, Dubai, Dubai

Oct 2019 - Dec 2020 (1 year 2 months)

• Investigated operational issues affecting order fulfillment, inventory accuracy and customer delivery performance.
• Performed root cause analysis and implemented corrective actions to improve workflow efficiency.
• Investigated shipment exceptions and coordinated with cross-functional teams to resolve issues within SLA targets.
• Analyzed operational data and KPIs to identify trends and recu

Fulfillment Specialist

Amazon

Sep 2019 - Feb 2020 (5 months)

Worked as Fulfillment Specialist at Amazon.

Sales Associate

Jumia Nigeria

Feb 2018 - Aug 2019 (1 year 6 months)

Worked as Sales Associate at Jumia Nigeria.

Data Analyst

Benson Idahosa University

Jan 2014 - Jan 2017 (3 years)

• Followed the Standard checklist for a smooth and efficient flow of work.
• Assist department operations as an associate's resource, training associates and SOP compliance.
• Assisting in keeping the work area clean and organized.
• Receiving phone calls from prospective students and parents.
• Screening of potential students for Benson Idahosa University.
• Uploading of student data on the schoo

Technical Support Specialist

NUVAL LIMITED, INT'L, Lagos, Nigeria

Jan 2011 - Jan 2014 (3 years)

• Routine Maintenance of Office Computer Systems.
• Repair and Installation of Faulty Computer Systems.
• Software Upgrades and New Software Installations.
• Set Up of New Computer Systems, Printers, Fax, Photocopy Machine, Scanner, etc.
• Troubleshot and repaired Microsoft-based operating systems, networking, and IT infrastructure.