Looking for a job

Robyn User

@robynuser1

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I deliver high-touch clinical care, client onboarding, and account management.

United States

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What I'm looking for

I'm looking to apply my clinical, client onboarding, account management, and customer success experience in a fast-paced role focused on high-quality service, complex workflows, and long-term client relationships.

I've delivered clinical care and high-touch client service at Hoag Hospital, Dr. Daniel Mills MD FACS Aesthetic Plastic Surgical Institute, and Amoderm Cosmetic & Medical Center. In Sub-ICU nursing, I coordinate multidisciplinary workflows, manage escalations, and translate complex protocols into actionable guidance.

I've also driven retail and service sales through client consultations, customized packages, cross-selling, and follow-up. I bring experience managing onboarding, client records, scheduling databases, retention, HIPAA-compliant documentation, and fast-paced multi-step workflows.

Experience

Work history, roles, and key accomplishments

Current

Registered Nurse – Sub-ICU

Current

Hoag Hospital

Jun 2022 - Present (4 years 3 months)

Coordinate with multidisciplinary teams as a central point of contact to streamline workflows, manage escalation, and optimize outcomes. Manage complex multi-step tasks, digital software platforms, and database systems ensuring meticulous documentation and quality assurance.

Workflow Management Escalation Management Software Platforms DataBase Systems Documentation Quality Assurance Client Education

Registered Nurse

Dr. Daniel Mills MD FACS Aesthetic Plastic Surgical Institut

Sep 2021 - Nov 2023 (2 years 2 months)

Conducted pre-operative evaluations and ongoing assessments, ensuring resource readiness, lead tracking, and seamless client onboarding. Drove retail and service sales by consulting with clients on customized packages, cross-selling, and consultative upselling.

Client Onboarding Consultative Selling Cross Selling Scheduling Client Relations

Registered Nurse

Amoderm Cosmetic & Medical Center

Feb 2012 - Sep 2021 (9 years 7 months)

Drove retail and service sales by consulting with clients on customized wellness and aesthetic packages, consistently exceeding monthly sales targets. Managed client relations, consultations, account retention, and personalized service delivery within a professional wellness setting.

Retail Sales Service Sales Client Consultation Account Retention Database Management Appointment Scheduling Customer Satisfaction