Open to opportunities

RITAH NTHENYA NTHENYA

@ritahnthenyanthenya

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Aspiring data scientist with over 4 years of experience in tech and remote work.

Kenya

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What I'm looking for

Seeking a challenging role that leverages my data science expertise to drive business growth and optimize operations, with a focus on continuous learning and professional development.

As a driven and detail-oriented data scientist, I leverage my expertise in process improvement, structured problem-solving, and advanced data analytics techniques to optimize business operations and drive performance. With a passion for learning and implementing emerging technologies, I excel in leading cross-functional teams and driving continuous improvement initiatives.

Throughout my career, I have demonstrated adaptability and attention to detail, collaborating effectively with software engineers to build scalable systems and focusing on data accuracy and customer experience. My proficiency in data analysis, predictive modeling, and data visualization enables me to deliver actionable insights and drive data-driven decision-making.

I am committed to staying at the forefront of industry trends, continually seeking opportunities to expand my skillset and knowledge. With a strong foundation in Python, R, SQL, and Power BI, I am well-equipped to tackle complex data challenges and drive business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Remote Talent Pop

May 2023 - Present (2 years 1 month)

Applied structured problem-solving techniques to streamline service processes, reducing issue resolution times by 25%. Used feedback loops and data analytics to inform continuous improvement strategies, enhancing customer satisfaction.

Customer Service Problem Solving Data Analytics Continuous Improvement

Data Scientist

ALX Africa

Mar 2022 - Oct 2023 (1 year 7 months)

Led process improvement initiatives to optimize AI model performance, maintaining data consistency and reducing system failures by 15%. Managed cross-functional teams to ensure smooth integration of AI-driven solutions across business units.

Python R SQL Power BI Excel Machine Learning Data Visualization Continuous Improvement

Data & Operations Specialist

Miss Mandi Throw Down

Jul 2021 - Jan 2023 (1 year 6 months)

Developed customer retention strategies by leveraging process improvement techniques, increasing loyalty by 25%. Implemented continuous improvement frameworks to streamline order fulfillment through Shopify, reducing processing time by 20%.

Process Improvement Shopify Customer Retention Continuous Improvement

Data Entry Specialist

ISAHIT AI

Jul 2020 - Jul 2022 (2 years)

Conducted extensive data migration projects, focusing on process improvement to enhance data integrity across multiple platforms. Applied structured problem-solving strategies to address data inconsistencies, contributing to a 15% improvement in operational accuracy.

Data Migration Process Improvement Problem Solving Data Integrity