RKRakesh Kishnani
@rakeshkishnani
PMP-certified QA Manager with 18+ years driving manual and automation testing, Agile delivery, and QA leadership.
IndiaWhat I'm looking for
I am a PMP-certified QA Manager with over 18 years of experience delivering high-quality software across Banking, Travel & Hospitality, Media & Entertainment, and Biotechnology domains.
I have led distributed teams of 8–18 members, defined QA roadmaps, managed scope and resource allocation, and aligned QA strategy with business goals to ensure defect-free releases.
My hands-on expertise spans manual and Cypress automation, API testing (Postman/Swagger), Salesforce testing, CI/CD (Azure Pipelines), and tools like JIRA and Azure DevOps, with experience across USA, APAC, EMEA, and India deliveries.
I mentor teams, perform QA audits and RCA, and leverage AI tools (ChatGPT, Claude, Microsoft Copilot) to optimize testing processes, reduce risk, and consistently deliver on time for clients such as Bank of America, Microsoft India, Vodafone, HomeAway, and Madison Logic.
Experience
Work history, roles, and key accomplishments
QA Manager
Madison Logic India Pvt Ltd
Sep 2024 - Apr 2025 (7 months)
Managed an 18-member QA team (manual + Cypress automation), defined QA roadmap and scope, and drove end-to-end delivery with improved process governance and regular QA reporting.
QA Analyst
Cybage Software Pvt Ltd
May 2011 - Aug 2024 (13 years 3 months)
Led an 8-member QA team across manual and Cypress automation, executed functional, Salesforce, API and mobile testing, and managed client communications and defect lifecycles.
Sr. Technical Support Engineer
Mphasis
Jan 2010 - May 2011 (1 year 4 months)
Provided L2/L3 technical support and escalation management for banking applications and desktop issues, improving resolution workflows and client satisfaction.
Sr. Technical Support Engineer
Vcustomer India Pvt Ltd
Apr 2006 - Oct 2009 (3 years 6 months)
Tested Linksys networking devices and provided configuration and troubleshooting for wireless and storage devices, and delivered training on networking hardware.
Education
Degrees, certifications, and relevant coursework
SUSavitribai Phule Pune University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree at Savitribai Phule Pune University, graduating in 1998.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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