Open to opportunities

Rahi Chickane

@rahichickane

Message

I’m an AML Analyst and customer support professional focused on compliance and swift resolutions.

India

Message

What I'm looking for

I’m seeking a customer-obsessed, compliance-focused role where I can apply my interpersonal and problem-solving skills to defuse customer situations, deliver swift resolutions, and ensure accurate adherence to AML/KYC processes.

I’m currently an AML Analyst, investigating financial transactions for suspicious activity, reviewing and resolving money laundering cases, and ensuring compliance with relevant regulations. I provide ongoing monitoring, resolve formal and Financial Ombudsman Service complaints, and handle consent refusals following SAR submissions, while also acting as a point of contact for law enforcement agencies in ongoing criminal investigations.

Before this, I worked as a Video KYC Officer where I carried out customer identification through video calls, performed due diligence checks, and reviewed KYC documentation while staying consistent, thorough, accurate, and credible. Earlier, as a Customer Care Executive, I answered inbound calls, raised requests and complaints in the CRM tool, and supported customers through queries/requests/complaints while maintaining and adhering to compliance guidelines.

Experience

Work history, roles, and key accomplishments

Current

AML Analyst

Current

Teleperformance Global Limited

Jun 2025 - Present (1 year 1 month)

Investigates suspicious financial transactions, reviews and reports money-laundering cases, and ensures compliance with relevant regulations. Provides ongoing monitoring, resolves formal and Financial Ombudsman Service complaints, and coordinates appropriately with law enforcement agencies for SAR-initiated investigations.

Anti Money Laundering (AML)Case Investigation Transaction Monitoring Consent Refusals Law Enforcement Liaison Regulatory Compliance

Video KYC Officer

Hdfc Bank

Feb 2023 - Oct 2024 (1 year 8 months)

Conducts customer identification via video calls while adhering to KYC and Anti-Money Laundering standards. Performs due diligence checks and reviews KYC documentation through video-based processes.

KYC Customer Due Diligence Anti Money Laundering (AML)

Customer Care Executive

Indusind Bank

Oct 2021 - Jan 2023 (1 year 3 months)

Handles inbound calls to resolve customer queries, requests, and complaints. Raises requests and complaints in a CRM tool, generates leads, educates customers on new products, and follows compliance guidelines.

Customer Complaint Resolution Escalation Handling Lead Generation