At HCL Technologies, I supported Carlsberg Application Services by managing and resolving functional tickets for General Ledger, Accounts Payable, and Accounts Receivable. I investigated incidents, coordinated with clients, and performed validation testing.
I also carried out client-requested data extraction and assisted with functional specifications, user manuals, and training materials. Earlier, at ICICI Bank Ltd., I prepared monthly RBI reports, shared MIS reports, and supported banking operations and compliance.

