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Pepe Vidal

@pepevidal

Data Integration Specialist at Dataddo who automated data-source provisioning, reducing setup from 1–2 days to about 2 hours.

Czechia

Message

At Dataddo, I resolved complex REST API, connector, and ETL/Reverse ETL cases across enterprise accounts as the team's L3 point of contact. I used Grafana log analysis to find root causes and developed PHP and MongoDB fixes for production connectors.

I led technical onboardings and POCs, translating customer data requirements into production-ready pipelines with account managers and developers. I also built Python automations using Dataddo's headless API and MCP server, cutting data-source provisioning from 1–2 days to about 2 hours.

Earlier at Dataddo, I supported client pipelines and diagnosed API and pipeline failures using Postman, with Jira escalations. At BlueLink International, I provided IT support and administered user accounts, licences, and VMs; in my projects, I build Python automation tools and maintain a self-hosted Docker stack.

Experience

Work history, roles, and key accomplishments

Data Integration Specialist

Dataddo

Jan 2025 - Dec 2026 (1 year 11 months)

Resolved 330+ complex REST API, connector and ETL/Reverse ETL cases across 50+ enterprise accounts as the team's L3 point of contact. Developed and deployed PHP and MongoDB fixes to production connectors and led 6 successful technical onboardings and POCs for enterprise clients.

REST APIs ETL Reverse ETL Grafana PHP MongoDB Python MCP Jira Confluence HubSpot Postman SQL PostgreSQL Docker Linux Git GitHub CI CD

L2 Support Engineer

Dataddo

Jan 2023 - Dec 2025 (2 years 11 months)

Resolved 50+ monthly tickets across 300+ accounts via HubSpot, diagnosing REST API and pipeline failures through Postman validation, root cause analysis and Jira escalations. Owned support for two high-volume client pipelines, handling 35–40% of team ticket volume with strict SLA compliance and a 95–97% quality score.

REST APIs Postman Jira HubSpot MongoDB Root Cause Analysis SLA Management Technical POCs

IT Support Specialist

BlueLink International

Jan 2022 - Dec 2023 (1 year 11 months)

Provided on-site and remote IT support and delivered 2–3 internal projects per month, including asset management and knowledge base updates. Administered 400+ user accounts, licences and VMs in Microsoft 365 and Azure AD, enforcing security and access policies.

Microsoft 365 Azure AD IT Support Asset Management Knowledge Base Security Policies