I am seeking a remote IT support or SOC analyst role where I can provide reliable end-user support while contributing to system security and operational efficiency. I’m especially interested in organizations that prioritize security best practices, continuous improvement, and delivering excellent user experiences.
PSOpen to opportunities
Paul Soto
@pauln434
Security+ certified IT Support Specialist delivering secure remote support, Active Directory & MFA management, and fast troubleshootin.
United StatesWhat I'm looking for
I am a CompTIA Security+ certified IT Support Specialist with experience supporting enterprise and healthcare environments where security, reliability, and compliance are essential. I have supported 80–100 end users in onsite and remote settings, troubleshooting hardware, software, network, and access issues to ensure smooth operations and minimal downtime.
My experience includes Active Directory management, MFA and identity access controls, ITSM platforms, and supporting Windows environments. I began my IT career in a datacenter setting and later supported healthcare systems, strengthening my understanding of secure workflows and compliance-driven support.
I am passionate about cybersecurity and enjoy strengthening system security while enabling users to work efficiently. I thrive in remote environments and am known for clear communication, strong documentation, and dependable end-user support.
Experience
Work history, roles, and key accomplishments
KC
Current
IT Specialist
Kept Companies
Sep 2024 - Present (1 year 5 months)
Manage Active Directory accounts and DUO MFA, support 100+ users with hardware/software troubleshooting, and track incidents and changes via Jira ITSM to improve operational responsiveness.
VS
Information Systems Analyst
Valley Health Systems
Feb 2023 - Aug 2024 (1 year 6 months)
Automated tasks with PowerShell, managed user/groups with Active Roles, and maintained IT inventory via Cherwell while deploying drivers with KACE and providing secure remote support with Bomgar.
RH
IT Field Service Analyst
RWJ Barnabas Health
Aug 2023 - Feb 2024 (6 months)
Supported EPIC implementation, maintained IT asset inventory, configured VPN for secure remote access, and delivered end-user training to improve clinical technology adoption.
ZS
Server Test & Repair Tech
ZT Systems
Jun 2022 - Aug 2023 (1 year 2 months)
Performed hardware testing and quality control on enterprise servers across AWS, Microsoft, and Verizon platforms, troubleshooting Linux systems and implementing corrective actions to improve reliability.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Associate of Science, Cyber Security
Grade: 3.7 GPA
Completed an Associate of Science in Cyber Security with a 3.7 GPA, covering foundational cybersecurity principles and practical skills.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesPortfolio
github.com/Paul5070/Multi-HoneypotSalary expectations
70k-90k USD
Social media
Job categories
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