@paulmod
Help Desk Specialist | Technical Support | Customer Experience Expert.
NigeriaHelp Desk Support (Level 1 & 2)… Ticketing Systems (Zendesk, Freshdesk, Intercom). Technical Troubleshooting (Software/Account Issues),
Customer Experience Management
Email, Chat, and Phone Support
Google Workspace & Microsoft Office
Remote Collaboration Tools (Slack, Trello, Asana, Zoom)
Problem-Solving & Conflict Resolution
Time Management
I am a Help Desk and Customer Support specialist with experience troubleshooting technical issues, managing support tickets, and ensuring customers receive fast, friendly, and effective assistance. I excel at solving problems, documenting solutions, and improving the customer experience.
Work history, roles, and key accomplishments
12Resolved customer inquiries via chat, email, and phone with a 95% satisfaction rate.
12Resolved customer inquiries via chat, email, and phone with a 95% satisfaction rate.
Degrees, certifications, and relevant coursework
CUBachelor of Science., Biochemistry.
2021 - 2024
Grade: 3.9
Google IT Support Professional Certificate – In Progress (2025)
Software and tools used professionally
NigeriaYou can contact Paul and 90k+ other talented remote workers on Himalayas.
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