Open to opportunities

Pagolu Chandana

@pagoluchandana

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Product Designer specializing in user-centered UX, accessible design, and design systems for enterprise SaaS products.

India

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What I'm looking for

I’m looking for a product design role where I can own end-to-end UX for complex SaaS, integrate WCAG 2.1 AA accessibility, build scalable design systems, and collaborate closely with engineering to ship measurable improvements.

I’m a Product Designer with 3 years 10 months of experience leading end-to-end UX design for complex SaaS and enterprise web systems. I translate ambiguous business problems into scalable, production-ready experiences that deliver measurable outcomes.

In my most recent role, I led end-to-end product design for a GenAI-powered B2B2C platform—from research through production-ready features—across a multi-role digital ecosystem. I designed role-based dashboards and navigation models, ran rapid design experiments with 40+ users, and improved key metrics like support tickets, task efficiency, and engagement.

I’m deeply invested in user-centered design and accessibility, integrating WCAG 2.1 AA standards across all phases to ensure inclusive, production-ready work. I also mentor teams on user-centered practices and clearly present design rationale to senior stakeholders and cross-functional leadership.

Earlier, I owned UX strategy, information architecture, and visual design for concept-to-launch products, including usability testing, optimization of cart and checkout flows, and storytelling-led journeys. Across roles, I’ve built design systems, delivered developer-ready prototypes, and used research to shape personas, journey maps, and roadmap decisions.

Experience

Work history, roles, and key accomplishments

Assistant Manager - UX

Coschool.AI

Feb 2025 - Apr 2026 (1 year 2 months)

Led end-to-end product UX for a GenAI-powered B2B2C platform, delivering role-based dashboards and navigation models to improve learnability. Conducted research with 40+ users and reduced support tickets by 18% while improving task efficiency by 35%, boosting voluntary engagement by 42% through retention-focused iterations; integrated WCAG 2.1 AA accessibility across the design lifecycle.

User Research UX Strategy Design Systems Figma Prototyping Dashboard Design A B Testing Stakeholder Management Usability Testing

UX Consultant - Myaha

Myaha

Feb 2023 - Dec 2024 (1 year 10 months)

Owned end-to-end UX strategy, IA, and visual design for a storytelling-led home decor brand from concept to launch. Ran 12+ usability tests (with ~350 DAU), reducing cart abandonment by ~20% and improving conversion rate by ~12%, while increasing average session duration by ~25% through optimized purchase journeys and collection/storytelling frameworks.

User Interviews Usability Testing Information Architecture UX UI Design Customer Journey Mapping A B Testing Google Analytics Wireframing

UX Consultant - Flexflier

Flexflier

Feb 2023 - Dec 2024 (1 year 10 months)

Mapped operational pain points through 20+ stakeholder and user interviews, streamlining workflows and reducing task completion time by ~30%. Built a scalable design system with 50+ components to improve consistency, reduce developer dependency, cut design-to-dev handoff time by ~35%, and delivered 40+ developer-ready prototypes that reduced iteration loops by ~25%.

UX Strategy Service blueprints Journey Mapping Design Systems Component Libraries Prototyping Enterprise UX

UI/UX Designer

Key Ideas Infotech

Jun 2022 - Feb 2023 (8 months)

Designed user-centric enterprise and e-commerce experiences for international clients, contributing to a 22% sales increase. Improved product discovery efficiency by 30% through research-backed IA and UX iteration, and increased conversion rates by 18% via a mobile-first checkout redesign; also led usability testing, A/B testing, and heuristic evaluations and designed a VR-based virtual try-on exp