At Federal Airports Authority of Nigeria (FAAN), I coordinate cargo operations that support the safe, secure, and timely movement of goods through airport facilities. I review cargo documentation and work with Customs, freight forwarders, airlines, and other stakeholders to resolve operational issues.
As Assistant Chief Cargo Development Officer, I provide operational oversight, monitor handling procedures, and recommend improvements to cargo workflows and documentation controls. I also guide cargo personnel on safety, regulatory procedures, and standard operating procedures.
Previously, as Principal Customer Service Officer at FAAN, I managed daily customer service activities and handled escalated concerns. The original CV records a 30% reduction in escalated complaints through proactive engagement.
Earlier, I worked in workplace safety at Hoscido Industrial Services and site logistics at Kochel Engineering. I hold the FCILSCM fellowship and Master Logistics & Supply Chain Manager designation, alongside professional development in project management and safety.
