OSCAR NABALI
@oscarnabali
Customer-focused Business & IT professional blending technical support and client-facing experience.
What I'm looking for
I am a Business & Information Technology graduate with hands-on experience in IT support, networking, and customer service roles. I combine technical troubleshooting skills with strong client communication to deliver reliable solutions and positive customer experiences.
During an ICT internship at a water utility I performed OS debugging, IP configuration, memory testing, and server/network installations. I later transitioned to sales and brand-ambassador work, where I introduced products to new markets and consistently pursued sales targets.
As a customer care and process officer I maintained client databases, handled pre- and post-financing queries, routed incoming calls, and captured customer feedback to recommend improvements. I have experience supporting documentation related to payment schedules, insurance and logbooks.
I am an enthusiastic self-starter who values integrity, teamwork, and continuous learning, skilled in Windows OS, web design basics, networking, and PC repairs, and motivated to contribute to organizations that prioritize service excellence and growth.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Watu Mombasa
Mar 2022 - Dec 2024 (2 years 9 months)
Managed client queries pre- and post-financing, maintained client databases and documentation, handled incoming calls, captured feedback and recommended service improvements.
Sales Representative
Kenafric Industries
Feb 2021 - Jul 2022 (1 year 5 months)
Introduced new merchandise, developed wholesalers in the Coast region, executed market visits and exceeded sales targets through direct customer engagement and feedback collection.
ICT Intern
Mombasa Water Supply & Sanitation Company
May 2019 - Aug 2019 (3 months)
Debugged and restored operating systems, configured IP addresses, troubleshot memory failures, and supported networking and server installations during a summer internship.
Education
Degrees, certifications, and relevant coursework
Technical University of Mombasa
Bachelor of Science, Business and Information Technology
2016 - 2020
Activities and societies: Member of Tum Innovators; participated in Young & Different Society; participated in sports
Completed a Bachelor's Degree in Business and Information Technology with coursework combining business principles and IT practical skills.
Maranda High School
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2012 - 2015
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).
Booker Academy
Kenya Certificate of Primary Education (KCPE), Primary Education
2001 - 2011
Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE).
Availability
Location
Authorized to work in
Job categories
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