Himalayas logo
ON
Open to opportunities

OSCAR NABALI

@oscarnabali

Customer-focused Business & IT professional blending technical support and client-facing experience.

Kenya
Message

What I'm looking for

I seek a role combining IT support and customer-facing responsibilities where I can solve technical issues, improve client experience, and grow professionally.

I am a Business & Information Technology graduate with hands-on experience in IT support, networking, and customer service roles. I combine technical troubleshooting skills with strong client communication to deliver reliable solutions and positive customer experiences.

During an ICT internship at a water utility I performed OS debugging, IP configuration, memory testing, and server/network installations. I later transitioned to sales and brand-ambassador work, where I introduced products to new markets and consistently pursued sales targets.

As a customer care and process officer I maintained client databases, handled pre- and post-financing queries, routed incoming calls, and captured customer feedback to recommend improvements. I have experience supporting documentation related to payment schedules, insurance and logbooks.

I am an enthusiastic self-starter who values integrity, teamwork, and continuous learning, skilled in Windows OS, web design basics, networking, and PC repairs, and motivated to contribute to organizations that prioritize service excellence and growth.

Experience

Work history, roles, and key accomplishments

WM

Customer Care Officer

Watu Mombasa

Mar 2022 - Dec 2024 (2 years 9 months)

Managed client queries pre- and post-financing, maintained client databases and documentation, handled incoming calls, captured feedback and recommended service improvements.

MC

ICT Intern

Mombasa Water Supply & Sanitation Company

May 2019 - Aug 2019 (3 months)

Debugged and restored operating systems, configured IP addresses, troubleshot memory failures, and supported networking and server installations during a summer internship.

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa logoTM

Technical University of Mombasa

Bachelor of Science, Business and Information Technology

2016 - 2020

Activities and societies: Member of Tum Innovators; participated in Young & Different Society; participated in sports

Completed a Bachelor's Degree in Business and Information Technology with coursework combining business principles and IT practical skills.

MS

Maranda High School

Kenya Certificate of Secondary Education (KCSE), General Secondary Education

2012 - 2015

Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).

BA

Booker Academy

Kenya Certificate of Primary Education (KCPE), Primary Education

2001 - 2011

Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE).

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
OSCAR NABALI - Customer Care Officer - Watu Mombasa | Himalayas