Open to opportunities

Olgah Mercy

@olgahmercy

Message

Economist and financial analyst driving data-driven insights and business growth.

Kenya

Message

What I'm looking for

I seek an analyst role in a collaborative, data-driven organization where I can apply SQL, financial modelling, and market research to drive decision-making and business growth while learning and contributing across cross-functional teams.

I am a motivated and results-driven Business School graduate seeking a challenging Analyst position within a large organization. I combine a strong foundation in business strategy, market research and data analysis with hands-on experience in financial analysis, sales and marketing.

At Jetblue Airways I utilized SQL to generate and analyze reports on ticket sales, customer satisfaction metrics and booking trends and reduced average call handling time by 15%. As a Financial Analyst at Global Property Advice I performed financial analysis and valuations with an efficiency rate of 90% and prepared cash flows maintaining a Qualitative score of 85% and above on monthly analysis, delivering clear, concise reporting and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Reservations Ticketing Agent

Current

JetBlue Airways

Sep 2023 - Present (2 years)

Used SQL to generate and analyze reports on ticket sales and booking trends and reduced average call handling time by 15% while delivering high-quality customer service. Became proficient in reservation and CRM systems to ensure accurate bookings and seamless customer experiences.

SQL CRM Customer Service Ticketing Data Analysis Communication

Financial Analyst

Global Property Advice

Aug 2022 - Aug 2023 (1 year)

Performed financial analysis and valuations for real estate clients achieving 90% efficiency in analyses and prepared cash flow models with a monthly qualitative score of 85%+. Streamlined financial reporting to support investment and development decision-making.

Financial Analysis Valuation Financial Modeling Market Research Financial Reporting Excel Data Analysis Presentation

Sales and Marketing Agent

Wrens Marketing Agency

Jan 2019 - Jul 2022 (3 years 6 months)

Conducted market research and developed sales plans that consistently met and exceeded company sales targets, improving market penetration and customer acquisition. Collaborated with cross-functional teams to execute marketing initiatives and used analytics to refine audience segmentation.