I've delivered manual QA across e-commerce, CRM, manufacturing, and banking products for clients including Johnson Controls, HomeAway, and Morgan Stanley.
At Cybage, I tested HomeAway's Pay-Per-Booking model and managed feature releases for the Germany brand, with earlier releases across the US, UK, and France.
At eGain Communications, I tested a web-based multichannel customer engagement platform, working across text chat, video chat, conference, whisper chat, and email modules.
I manage end-to-end software testing lifecycles, from requirements evaluation and test-case preparation through regression planning, defect prioritization, release readiness, and team training.
