Open to opportunities

Ndidiamaka Osisioma

@ndidiamakaosisioma

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Seasoned lawyer specializing in human rights and program management.

Nigeria

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What I'm looking for

I seek a role that allows me to advocate for human rights and drive impactful legal programs.

I am a seasoned Nigerian lawyer with over a decade of comprehensive experience in both public and private legal practice. My expertise lies in access to justice, human rights, and program management. I have a proven track record of designing, implementing, and evaluating legal and social justice programs, as well as fostering strategic partnerships with stakeholders. My commitment to driving positive change and empowering marginalized communities through strategic program management and legal advocacy is at the core of my professional ethos.

Throughout my career, I have successfully represented clients in complex civil, criminal, and commercial disputes, achieving favorable outcomes in litigation cases. My role as a Legal Officer at Nnamdi Azikiwe University has allowed me to facilitate dispute resolution through mediation and negotiation, while also conducting comprehensive legal research to provide sound strategies for the institution. I am adept at navigating complex legal issues and advocating for policy changes that align with human rights frameworks and international law.

In my current position as a Customer Service Representative at Remarkable AI, I have expanded support services significantly and implemented strategies that improved customer satisfaction scores. My technical proficiency in various customer service platforms, along with my ability to lead and train teams, has further enhanced my capabilities in managing high-pressure situations and delivering results. I am passionate about leveraging my legal expertise and program management skills to create impactful solutions in the legal and social justice sectors.

Experience

Work history, roles, and key accomplishments

Current

Legal Officer

Current

Nnamdi Azikiwe University

Dec 2019 - Present (5 years 6 months)

Represented the university in legal proceedings, achieving favorable outcomes in litigation cases, particularly in areas involving social and criminal justice, thereby minimizing institutional liabilities. Facilitated dispute resolution through mediation, avoiding costly litigation, and negotiated contracts and settlements that align with human rights principles and legal standards.

Litigation Médiation Negotiation Legal Research Program Development

Current

Customer Service Representative (Admin)

Current

Remarkable AI

Aug 2022 - Present (2 years 10 months)

Expanded support services from 3 to 23 ticket types within 2 months and extended assistance to international accounts, showcasing strategic growth and team management capabilities. Directed the successful handling of a high-volume Halloween campaign, managing over 1,000 social media tickets daily, well above the standard 120–150.

Program Management Team Leadership Zendesk Salesforce Sprinklr Slack Notion Google Suite

Associate Legal Practitioner

A.N. Anyamene SAN & Co

Feb 2015 - Dec 2019 (4 years 10 months)

Represented clients in complex civil, criminal, and commercial disputes across various courts, including appellate courts, achieving successful outcomes. Designed and drafted legal training programs and materials for stakeholders, ensuring a comprehensive understanding of the legal process and access to justice.

Litigation Legal Drafting Stakeholder Engagement

Legal Officer

Independent National Electoral Commission (INEC)

Nov 2013 - Nov 2014 (1 year)

Managed voter registration and distribution programs, ensuring compliance with legal standards and enhancing transparency in the electoral process. Engaged with electoral candidates and civil society organizations, ensuring fair candidate screening and adherence to electoral laws, and enhancing access to democratic processes.

Advocacy Program Management Electoral Law Compliance