At Electronic Arts, I connected Asana and Jira into one centralized tracking system for CRM and web engineering, improving project visibility across three stakeholder groups. I also established standardized planning and requirements intake processes to improve alignment before kickoff and reduce rework.
In my current role as Technical Project Manager – CRM Operations & Web, I implemented Jira-powered program health dashboards and formalized risk, action, issue, and dependency tracking. The structured process improved risk reporting by 40% and helped resolve issues faster.
As Agile Delivery Manager in Electronic Arts’ Enterprise Security Engineering Department, I led five engineering teams through full project lifecycles and launched a company-wide Agile Community of Practice. I also applied ChatGPT and Copilot to automate task creation and reporting, reducing manual effort by 40%.
At 3M, I worked as a Scrum Master & R&D Data Analyst, building analytics tools for real-time delivery visibility and analyzing customer usage patterns with Power BI and SQL. I also collaborated with IT and engineering to streamline AWS deployment and account setup across five engineering teams.
