Narendra User
@narendrauser4
I test and automate ServiceNow ITSM releases, improving regression efficiency across Incident, Change, Problem, and Service Catalog.
IndiaWhat I'm looking for
At Synthima Technologies, I test enterprise ServiceNow ITSM implementations for financial services, covering Incident, Problem, Change Management, and Service Catalog applications across multiple releases.
I've delivered testing for 50+ Service Catalog request items and built reusable Automated Test Framework scripts to improve regression efficiency. I work with developers, administrators, and business analysts to validate requirements, manage defects, and support reliable production releases.
Experience
Work history, roles, and key accomplishments
Sr System Engineer - ServiceNow
Synthima Technologies
Apr 2023 - Present (3 years 4 months)
Designed and executed comprehensive test cases for ServiceNow ITSM enhancements, developed reusable ATF automation scripts, and managed defect lifecycle across multiple releases.
Education
Degrees, certifications, and relevant coursework
Andhra University College of Engineering
Bachelor of Technology, Civil Engineering
Bachelor of Technology in Civil Engineering from Andhra University College of Engineering, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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