At Bank of America, I developed Angular UI components and Java and C# backend services for enterprise contact-center applications. On Core Tel Knights – Web SoftPhone, I implemented features including Personal Speed Dial, Calls in Queue, and voicemail.
I developed Transfer Tree, a call-transfer management platform that routed calls by department, category, zone, and customer issue. Its features included conference calls, warm transfers, hands-off transfers, and administration modules for routing configuration.
For Genesys migration and cloud integration, I integrated calling, SMS, voicemail, and callback capabilities using Genesys DLL and APIs. I also participated in migrating Web SoftPhone, Transfer Tree, and related applications to Genesys Cloud.
I was promoted from Software Engineer 1B to Software Engineer 1A in February 2026. I’ve been recognized as a Star Performer three times and received appreciation for contributions to Web SoftPhone and consumer migration and the May 2024 release.
